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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The dashboard provides a comprehensive view of your company's overall performance. It facilitates the collection and analysis of insights such as customer preferences and purchasing patterns. With a variety of reports, you can swiftly assess how your business is faring. OrderGenie empowers you to monitor your assets in real-time, ensuring that you are always aware of their locations. Our automated order management system enables users to electronically process and track any order through our platform. OrderGenie also allows you to view stock levels in real-time and place orders at any time with enhanced precision. Included in an OrderGenie subscription are mobile apps that allow retailers and salespeople to place orders and access essential information using their tablets or smartphones. Additionally, OrderGenie offers a state-of-the-art technological platform for distributors, allowing them to efficiently manage their sales, customer interactions, and field teams. With just a click, you can access details about product availability, promotions, expiration dates, and much more, enhancing your operational efficiency. This extensive functionality ensures that you are always equipped with the knowledge necessary to make informed business decisions.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Intercom No 
Microsoft Dynamics 365 No 
RetailGraph Yes 
Salesforce No 
SwilERP Yes 
Zendesk No 
Zendesk Chat No 

Integrations

Freshdesk Yes 
Intercom Yes 
Microsoft Dynamics 365 Yes 
RetailGraph No 
Salesforce Yes 
SwilERP No 
Zendesk Yes 
Zendesk Chat Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OrderGenie

Country

India

Website

www.ordergenie.co.in/

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Distribution

Barcoding / RFID No 
Import / Export Management No 
Inventory Management No 
Order Management No 
Purchasing No 
Returns Management No 
Sales Forecasting No 
Shipping Management No 
Warehouse Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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