Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Configuration management in hybrid IT. OpenText™, Universal Discovery and Universal CMDB, can be deployed either on-premises, or via SaaS. Discover, map service dependencies, and perform proactive impact analysis to increase your IT visibility and reduce IT service disruptions. Get a complete IT inventory and configuration across on-premises hardware, software and endpoints. For effective change and configuration, you need to know how your infrastructure delivers critical business applications and services. IT is constantly changing, but you or your service agent should consider the impact of any changes before making them.
Description
Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.
API Access
Has API
No
API Access
Has API
No
Integrations
Axonius
Yes
CyCognito
Yes
Genesys Cloud CX
No
Open Content Platform
Yes
Pointel DCCM
No
Integrations
Axonius
No
CyCognito
No
Genesys Cloud CX
Yes
Open Content Platform
No
Pointel DCCM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/universal-discovery
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com/solutions/cms/
Product Features
CMDB
Change Management
No
Configuration Management
No
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
No
Relationship Mapping
No
Configuration Management
Access Control / Permissions
No
Application Deployment
No
Automated Provisioning
No
Infrastructure Automation
No
Node Management
No
Orchestration
No
Reporting Analytics / Visualization
No
Task Management
No
Product Features
Change Management
Approval Workflow
No
Audit Trail
No
Automated Notifications
No
Change Calendar
No
Change Planning
No
Compliance Management
No
Prioritization
No
Release Management
No
Task Management
No
Tracking & Reporting
No
Training Management
No
CMDB
Change Management
No
Configuration Management
No
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
No
Relationship Mapping
No