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support

Description

OpenText Recover provides a robust disaster recovery solution that continuously replicates critical business systems and data to the cloud, enabling near-instant failover in the event of ransomware attacks, natural disasters, or other outages. It uses byte-level replication with optimized bandwidth and AES 256-bit encryption to ensure data integrity and security during transfer. The platform offers both self-service and managed service deployment options, allowing organizations to tailor disaster recovery to their specific needs. Failover and failback processes are automated and can be executed with minimal downtime, often measured in minutes, reducing operational disruption. Users can regularly test their recovery plans without impacting production systems, increasing confidence in disaster preparedness. OpenText Recover supports multiple operating systems and virtual environments, including Windows Server, Linux distributions, VMware, and Hyper-V. The solution removes the cost and complexity of managing secondary data centers by handling infrastructure and maintenance in the cloud. Professional support and detailed failover reporting further enhance reliability and ease of management.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Carbonite Yes 
Microsoft 365 Yes 
ShipBob No 

Integrations

Carbonite No 
Microsoft 365 No 
ShipBob Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

cybersecurity.opentext.com/products/continuity-compliance/recover/

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Business Continuity

Backup Log No 
Backup Scheduling No 
Compression No 
Continuous Backup No 
Encryption No 
Incremental Backup No 
Local Server Options No 
Multiple System Support No 
Remote Server Options No 
Secure Data Storage No 
Web Access / Restoration No 

Data Recovery

Web Access / Restoration No 
Backup Log No 
Backup Scheduling No 
Compression No 
Continuous Backup No 
Encryption No 
Incremental Backup No 
Local Server Options No 
Multiple System Support No 
Remote Server Options No 
Secure Data Storage No 

Disaster Recovery

Administration Policies No 
Bare-Metal Recovery No 
Encryption No 
Failover Testing No 
Flexible Data Capture No 
Multi-Platform Support No 
Multiple Data Type Support No 
Offline Storage No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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