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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The advancement of technology has led to significant transformation in the automotive sector. Preferences for consumer transportation have increasingly leaned towards electrification, global connectivity, varied mobility options, and self-driving capabilities. As vehicles become integrated platforms for enhancing customer experiences, the digital aspect of driving will play a crucial role in shaping consumer loyalty and brand choices. Managing the in-vehicle user experience is essential for success. Consumers are now looking for a connected driving experience that mirrors their seamless interactions at home, in the workplace, and through their mobile devices. If vehicles lack the necessary connectivity to support modern, mobile lifestyles, they risk being overlooked by potential buyers. The OpenText™ Connected Vehicle Platform serves as a cloud-based solution that employs an identity-centric strategy to enhance the vehicle ownership experience. Additionally, it ensures the security of IoT data across the entire connected supply chain, making it a vital resource for manufacturers and consumers alike.

Description

Salesforce Agentforce Automotive is a purpose-built automotive CRM designed for OEMs, retailers, dealers, and captive finance organizations. It brings together driver profiles, vehicle data, and service history into one unified platform. By centralizing information, teams gain complete visibility into every customer interaction across the ownership lifecycle. AI-powered agents deliver real-time alerts, recommendations, and next-best actions directly within workflows. Sales and service teams can proactively engage drivers to resolve issues and enhance satisfaction. The platform streamlines management of leases, warranties, and claims to reduce friction and improve efficiency. Contextual data enables personalized offers, upgrades, and immersive in-vehicle experiences. Integration with Data 360, MuleSoft, Marketing Cloud, and Commerce Cloud expands data activation and engagement capabilities. Built-in automation increases productivity while reducing manual effort. Agentforce Automotive helps automotive organizations accelerate innovation and build long-term brand loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Collate
Salesforce

Integrations

Collate
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

businessnetwork.opentext.com/connected-vehicle-platform

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/automotive/cloud/

Product Features

Product Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

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