Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
OpenText Aviator Studio serves as a comprehensive platform that caters to both no-code and pro-code users, facilitating the creation, management, integration, deployment, and continuous improvement of enterprise AI agents. Tailored for scalability, robust security, and smart automation, it functions as an AI control hub that enables the development of reliable agents across various OpenText offerings and enterprise settings. Teams benefit from the ability to swiftly design, evaluate, and enhance agents, as well as create intricate workflows, implement logical chains of reasoning, and deploy solutions across multiple platforms. The platform's multi-agent choreography feature empowers organizations to synchronize agents and systems within complex workflows seamlessly. Additionally, tools like a prompt library, reusable micro-capabilities, and standardized interfaces contribute to streamlined development practices and promote code reuse. Aviator Studio also prioritizes enterprise-level governance, offering features such as permissions management, policy enforcement, identity control, audit logging, data isolation, and guardrails to mitigate risks like prompt injection and safeguard sensitive data. Ultimately, this platform provides organizations with the tools needed to harness AI effectively while maintaining a strong focus on security and compliance.
Description
OpenText Service Management Aviator serves as a reliable, context-aware AI solution tailored for IT service management (ITSM) and enterprise service management (ESM), built upon an organization’s unique knowledge, policies, procedures, and documentation. By enabling employees to find answers more swiftly, it enhances service desk efficiency and expands service operations while ensuring adherence to governance and AI sovereignty. With AI-powered self-service capabilities, users can easily address how-to inquiries, submit service requests, and engage in guided automation across various departments, including IT and HR. Service desk agents benefit from a wealth of contextual information linked to incoming tickets, featuring AI-generated summaries and proposed solutions. Moreover, Aviator can convert resolved tickets into comprehensive knowledge articles complete with summaries, tags, and categorization, which aids organizations in broadening their self-service resources. It also excels in intelligent ticket routing, provides solution recommendations, facilitates autonomous fulfillment, and promotes the creation of new knowledge, ultimately fostering a more efficient and informed workplace environment. This holistic approach not only streamlines processes but also empowers employees to leverage AI-driven resources effectively.
API Access
Has API
Yes
API Access
Has API
No
Integrations
OpenText Aviator
Yes
OpenText Aviator Platform
Yes
OpenText DevOps Aviator
Yes
OpenText Experience Aviator
Yes
OpenText Aviator Studio
No
OpenText Service Management Aviator
Yes
Integrations
OpenText Aviator
Yes
OpenText Aviator Platform
Yes
OpenText DevOps Aviator
Yes
OpenText Experience Aviator
Yes
OpenText Aviator Studio
Yes
OpenText Service Management Aviator
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/aviator-ai/aviator-studio
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/aviator-ai/service-management-aviator
Product Features
No-Code Development
AI-Assisted Development
No
Business Process Automation
No
Collaborative Development
No
Data Aggregation and Publishing
No
Deployment Management
No
Drag & Drop
No
Integrations Management
No
Iteration Management
No
Performance Monitoring
No
Requirements Management
No
Templates
No
Visual Modeling
No
Web / Mobile App Development
No
Workflow Management
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No