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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OpenRMA Repair Centre is a desktop application designed for small to medium-sized repair businesses, functioning as Repair Tracking Software, RMA Management Software, Services Tracking Software, and Ticketing Management Software, enabling technicians to efficiently monitor and manage their repair tasks. This versatile software not only manages all repair jobs but also keeps an organized inventory and supports multiple locations. Users can easily access the history of repairs and search through various criteria including customer details, serial numbers, warranty status, and more, providing a comprehensive view of business operations. Once all RMA service information is entered, you can generate Drop-In and Check-out forms in various paper sizes, such as US Letter, A4, A5, and Receipt Printer Paper, which customers can sign to acknowledge your terms. This feature proves especially valuable in situations where issues arise, helping to address customer complaints effectively. Additionally, the software enhances overall efficiency by streamlining communication and documentation processes within the repair shop.

Description

Many repair facilities utilize two separate systems, one dedicated to the register and another for managing tickets. Spekco, however, offers a unified solution that focuses on automating ticket workflows and providing a fully integrated point of sale experience. The system operates seamlessly, allowing users to select a repair template that automatically populates the ticket with necessary parts, labor, and checklists. As the status of the repair changes, customers receive automatic updates at every stage, from drop-off to the point when their item is ready for collection, without any manual message typing involved. Each plan includes all notifications, ensuring customers are well-informed throughout the process. Clients can track their repairs, approve estimates, and make payments through an online portal. Designed specifically for independent repair shops, Spekco caters to a wide range of industries, including phones and computers, bicycles and e-bikes, small engines, appliances, jewelry and watches, as well as musical instruments. Subscription plans start at just $29.99 per month for a single location, while the Pro plan, available for $59.99, supports up to five locations and 25 staff members, along with additional features like an online shop, QuickBooks Online synchronization, text messaging, and appointment scheduling. All subscriptions come with a risk-free 30-day trial that requires no credit card upon sign-up, making it easy for shops to test the service. This innovative approach not only streamlines operations but also enhances customer satisfaction, ultimately leading to improved business performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$185 one-time fee
Free Trial Yes 
Free Version Yes 

Pricing Details

$29.99/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OpenRMA

Founded

2016

Country

Greece

Website

www.openrma.com

Vendor Details

Company Name

440 Technologies

Founded

2026

Country

United States

Website

spekco.com

Product Features

Repair Shop

Barcode Support Yes 
Billing & Invoicing Yes 
CRM Yes 
Intake Forms Yes 
Inventory Management Yes 
Parts Inventory Management Yes 
Point of Sale (POS) No 
Repair Tracking Yes 
Work Order Management Yes 

Product Features

Repair Shop

Barcode Support No 
Billing & Invoicing No 
CRM No 
Intake Forms No 
Inventory Management No 
Parts Inventory Management No 
Point of Sale (POS) No 
Repair Tracking No 
Work Order Management No 

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