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Description
Utilizing a blend of advanced data mining techniques and natural language processing, CAT can efficiently pull text and specific portions from any healthcare document, identifying key components like medication names, medical procedures, diagnoses, and various disorders. With the information gathered on procedures and diagnoses, CAT is also able to formulate a Diagnosis Related Group (DRG) or an Emergency Medical Service (EMS) level. Additionally, CAT assesses the document against various PQRS measures to ensure compliance. This technology extracts text from medical documents and swiftly transforms it into a format suitable for billing, achieving a remarkable level of accuracy. By streamlining this process, CAT enhances operational efficiencies and generates cost savings for hospitals, medical practices, and other healthcare providers that need coding services. The time spent on billing and coding sees a significant reduction, while the precision of claim submissions is greatly enhanced through this automated approach, which not only speeds up the claim processing time but also improves the overall revenue cycle for healthcare organizations. As a result, healthcare facilities experience a smoother financial operation and can focus more on patient care.
Description
Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns.
Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality
Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance
API Access
Has API
API Access
Has API
Integrations
QEval
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OneVoiceData
Founded
1999
Country
United States
Website
www.onevoicedata.com
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
vocitec.com
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning