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features
design
support

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Write a Review

Description

The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that operate over any channel and are powered by the latest AI.

Description

Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots. It is an open source project, based on the MQTT protocol for the messaging. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents; • Dashboard with real time analytics; • Knowledge base.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger Yes 
Salesforce Yes 
WhatsApp Yes 
ActiveCampaign Yes 
Airtable Yes 
Dialogflow No 
Dropbox Yes 
Drupal No 
GitHub No 
Google Tag Manager No 
Hubstaff Yes 
Jira Work Management Yes 
Jotform Yes 
Mailchimp No 
Microsoft Dynamics 365 No 
Okta Yes 
Operata Yes 
Scoro Yes 
Trello Yes 
Zoom Yes 

Integrations

Facebook Messenger Yes 
Salesforce Yes 
WhatsApp Yes 
ActiveCampaign No 
Airtable No 
Dialogflow Yes 
Dropbox No 
Drupal Yes 
GitHub Yes 
Google Tag Manager Yes 
Hubstaff No 
Jira Work Management No 
Jotform No 
Mailchimp Yes 
Microsoft Dynamics 365 Yes 
Okta No 
Operata No 
Scoro No 
Trello No 
Zoom No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€25/month
There are also (both in the cloud and on-premise):
- Free forever plan ;
- Custom plan for Enterprises.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OneReach.ai

Founded

2010

Country

United States

Website

onereach.ai

Vendor Details

Company Name

Tiledesk

Founded

2020

Country

Italy

Website

tiledesk.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

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