Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You get the best of both by combining them with an enhanced analytics experience. With a more reliable model that your entire organization can use, you can find and share the metrics that are important. It takes just minutes to set Omni up and it immediately starts to learn from each query, optimizing performance over the course of time. Our innovative BI auto-builds a model of your query and creates instantly shareable metrics that anyone can use. The user-friendly UX makes it easy for anyone to access, explore, share, and even collaborate with the data they need, regardless of their skill level. Omni can even apply one-off queries directly to the data model, expanding upon and building on your shareable data. Omni is business intelligence that starts with fluid data exploration and evolves to a structured model that allows for the efficient and accurate use of data.
Description
OmniIndex transforms unstructured data, often referred to as "The other 80%," from various silos into a unified and coherent index, allowing for deeper insights. By integrating with all your customer service applications, including voice transcripts, emails, and chatbots, OmniIndex empowers you to derive answers to unasked questions while simultaneously assessing customer sentiment in real-time. This innovative approach enhances the ability to correlate problems with root causes and resolutions, significantly improving the overall customer experience. With access to timely data from reliable sources, organizations can understand their customers' true thoughts and feelings. Moreover, the OmniIndex Data Intelligence Platform effectively indexes and analyzes information from online web forms and chatbots on various platforms, including Facebook Messenger, thereby enabling organizations to gain valuable insights into customer inquiries and operator interactions in real-time. Ultimately, this comprehensive analysis fosters a more agile response to customer needs, ensuring satisfaction and loyalty in an ever-evolving marketplace.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Alibaba Cloud Model Studio
Yes
DataPostie
Yes
Google Cloud BigQuery
No
Google Cloud Storage
No
Google Data Studio
No
Google Workspace
No
Microsoft 365
No
Microsoft Power BI
No
Oracle Cloud Infrastructure
No
Tableau
No
Integrations
Alibaba Cloud Model Studio
No
DataPostie
No
Google Cloud BigQuery
Yes
Google Cloud Storage
Yes
Google Data Studio
Yes
Google Workspace
Yes
Microsoft 365
Yes
Microsoft Power BI
Yes
Oracle Cloud Infrastructure
Yes
Tableau
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Omni
Founded
2022
Country
United States
Website
omni.co
Vendor Details
Company Name
OmniIndex
Country
United States
Website
www.omniindex.io
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No