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Description

Odin COLD ERM serves as a comprehensive data mining client tailored for Odin COLD systems. Its powerful data extraction and search capabilities are perfectly suited for research aimed at customer service and for generating ad-hoc reports. This system is designed with a variety of data mining and research tools, along with innovative features that facilitate the efficient storage and immediate retrieval of unstructured data, including outputs such as reports, forms, invoices, and bills. Additionally, Odin COLD provides extensive user audit functionalities and activity monitoring, along with options for automated daily processing, multiple security levels, data compression, and forms overlay. The platform also incorporates features that restrict user capabilities while meticulously logging and tracking essential user actions related to the handling of company data. Moreover, Odin COLD ERM meticulously monitors nearly twenty different user activities to bolster internal auditing processes, ensuring comprehensive oversight and accountability. This level of detail not only promotes data integrity but also enhances the overall user experience within the system.

Description

At the crossroads of Customer Experience and Business Intelligence lies Customer Intelligence, which uncovers the vital link between customer sentiments and the performance metrics that influence business outcomes. With Explore, you can harness the insights necessary for your organization to make significant and informed decisions. Your collection of customer opinions and emotions captured through feedback, surveys, and support interactions can be effectively utilized in OdinExplore for broader analysis. By investigating the themes present in customer feedback, you can identify which topics resonate most with your audience. Explore offers features like auto-terms, the creation of key topics, dictionary applications, and emotional sentiment analysis. You can also segment your data by various demographics, ratings, or timeframes to reveal the differences among customer groups. Running multiple experiments allows you to uncover fresh insights about diverse customer segments, products, and more, ultimately leading to more tailored business strategies. This comprehensive approach not only enhances understanding but also drives continuous improvement in customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

N-able SpamExperts

Integrations

N-able SpamExperts

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$999 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Integrated Financial Systems

Founded

1990

Country

United States

Website

i-f-s.com/odin/odin-overview/

Vendor Details

Company Name

OdinAnswers

Country

United States

Website

odinanswers.com/platform/

Product Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Alternatives

Odin Reviews

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