Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Octopus Bridge, a cloud-based Integration Platform, allows bi-directional data transfer between physical stores and online channels. Octopus Bridge is a cloud-based platform developed for brick-and mortar operations that require their point-of sale (POS) in-store to be synchronized with web platforms like Shopify, Magento WooCommerce BigCommerce ChannelAdvisor Amazon eBay. Send POS/ERP data to all ecommerce channels. Eliminate double data entry. Sync online and off-line sales every few minutes. How it works video. We are experts at POS to ecommerce integration, and our expertise is trusted by some of the world's leading point of sale systems providers. Octopus Bridge allows retailers and wholesalers integrate multiple web sites into a single master file. Our integration automates retail processes and eliminates manual data entry, reducing the risk of re-keying information.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
BigCommerce Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
Cdiscount No 
ChannelAdvisor Yes 
Gmail No 
Linnworks No 
Magento Yes 

Integrations

Amazon Yes 
BigCommerce Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
Cdiscount Yes 
ChannelAdvisor No 
Gmail Yes 
Linnworks Yes 
Magento No 

Pricing Details

$59/month
Free Trial Yes 
Free Version No 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

24Seven Commerce

Founded

2001

Country

United States

Website

www.24sevencommerce.com

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Alternatives

Octopus Reviews

Octopus

Omnichannel Commerce

Alternatives

Kosmos eSync Reviews

Kosmos eSync

Kosmos Central
PayTraQer Reviews

PayTraQer

SaasAnt Inc