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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ONEiO is a cloud-based integration service that connects individuals, workflows, and tools, facilitating effortless collaboration while eliminating the complexities typically associated with integrations. It can be utilized as a ready-to-use solution, a self-service option, or a hybrid of both, giving you the flexibility to select what suits you best. Wasting valuable time on transferring tickets and duplicating data across various platforms can hinder the effective use of your resources. Often, the demand for significant integrations, automation projects, and the upkeep of current integrations results in your requirements being overlooked or deprioritized. While there are numerous pathways to achieve your goals, navigating them can be overwhelming without proper guidance. You have the power to establish rules dictating which information is shared between systems, ensuring that you only receive what you truly need. Our rule robot automatically constructs these integrations to align perfectly with your specific use case. Additionally, a diverse range of endpoint types is available to facilitate communication with the APIs of popular ITSM tools for seamless data retrieval and updates. In this way, ONEiO streamlines your operations, allowing you to focus on what matters most.

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zendesk
Datto RMM
Datto Workplace
Freshdesk
Groove
HappyFox
HubSpot Service Hub
Jira
Jira Work Management
Kayako
Microsoft Teams
Salesforce
ServiceNow

Integrations

Zendesk
Datto RMM
Datto Workplace
Freshdesk
Groove
HappyFox
HubSpot Service Hub
Jira
Jira Work Management
Kayako
Microsoft Teams
Salesforce
ServiceNow

Pricing Details

$499 per month
Free Trial
Free Version

Pricing Details

$8.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Service-Flow

Founded

2011

Country

Finland

Website

oneio.cloud

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Alternatives

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