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Description
Discover unmatched productivity and smart solutions with our cutting-edge virtual workforce. With just a single training session, it retains knowledge indefinitely. NexTeam's AI workforce remembers all assignments, adjusts to new obstacles, and continuously enhances its skills, guaranteeing increased value over time as it collaborates with you. Equipped with a contextual memory feature, our AI overcomes the challenges faced by traditional AI systems. It recalls previous interactions, ensuring seamless task execution and dialogue, akin to working alongside a human partner. Beyond mere information retrieval, our AI actively engages in web-based operations. Whether it's retrieving invoices or dispatching personalized emails, it adeptly manages a variety of online tasks, establishing a new benchmark for AI functionality. Furthermore, NexTeam’s AI employees seamlessly integrate with your current software, harmonizing with an array of AI tools, including ChatGPT and beyond, making them the ultimate asset for multitasking excellence. With every interaction, they become even more adept at understanding and meeting your needs, reinforcing their role as indispensable members of your team.
Description
AI is transforming customer service now and for the foreseeable future – with our innovative AI platform, you can enter a new era of contact centers. We offer a comprehensive AI contact center solution that combines human expertise and artificial intelligence to redefine customer service for the next ten years. Parloa meticulously integrates and customizes the most effective AI tools, empowering you to achieve up to 15% enhanced results right from the start. Our platform comes equipped with a variety of common use cases that require no additional effort from your side. This empowers your business units to seamlessly access all necessary AI technologies independently of IT support. You can effortlessly implement your automation processes using a simple drag and drop interface, managing the AI capabilities without the need for coding. Our robust technical infrastructure guarantees complete oversight of every aspect of both calls and chats, delivering unmatched quality in automation. Additionally, this user-friendly approach ensures that both small and large businesses can leverage advanced AI solutions without a steep learning curve.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Avaya Aura
ChatGPT
Freshcaller
Freshdesk
Genesys Cloud CX
Google Docs
HubSpot CRM
HubSpot Service Hub
Salesforce
Integrations
Amazon Web Services (AWS)
Avaya Aura
ChatGPT
Freshcaller
Freshdesk
Genesys Cloud CX
Google Docs
HubSpot CRM
HubSpot Service Hub
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nexteam
Country
United Kingdom
Website
www.nexteam.ai/
Vendor Details
Company Name
Parloa
Founded
2018
Country
Germany
Website
www.parloa.com
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics