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Description
Modem serves as an AI-driven platform tailored for freight forwarders, integrating rate management, customer quoting, records, and essential operational insights into a workflow that revolves around the team's inbox. By effectively organizing carrier and contract rates sourced from PDFs, spreadsheets, and emails, it streamlines the process of generating customer quotes based on this data. Furthermore, teams can seamlessly manage customer and contact information, tasks, and quotations while documenting the procedures and rationale behind pricing decisions and customer interactions. Designed to complement existing forwarding systems, Modem does not necessitate a complete overhaul of current operations, allowing for a smoother transition. It facilitates collaboration across email and various communication channels, enabling sales, pricing, and operations teams to efficiently coordinate routine tasks and swiftly address quote inquiries. Ultimately, freight forwarders can leverage this platform to centralize operational knowledge, standardize internal workflows, and automate certain processes, all while maintaining their established systems. This approach not only enhances productivity but also fosters better communication within teams.
Description
TIO serves as an intelligent operating system specifically designed for freight forwarders, seamlessly linking your email inbox with your Transportation Management System (TMS) to manage the coordination process: it interprets incoming shipment emails, associates messages with active jobs, and populates TMS records for your team's approval.
TIO efficiently manages each phase of the shipping process, which includes activities such as requesting quotes before booking, authorizing bookings, extracting pre-alerts, staging ISF 10+2, monitoring risks for late freight and detention, dispatching trucks, drafting arrival notices, routing customs documents, matching invoices to rates, and closing lots.
Every record created in the TMS receives a thorough review and must be approved by a designated team member prior to TIO making any entries, ensuring that there are no automatic submissions.
The system is compatible with platforms such as CargoWise, Magaya, Descartes, GoFreight, and any TMS that supports REST or SOAP APIs, and typically, installation can be completed in less than a week for most freight forwarders.
Freight forwarders generally process between 80 to 200 shipments each month, and the manual tasks involved in coordinating between the inbox and TMS—such as reading emails, routing information, re-entering data, and following up—typically take around 8 to 12 minutes for each shipment.
By automating these repetitive tasks, TIO significantly reduces the time spent on manual coordination, allowing teams to focus on more strategic activities.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
CargoWise
No
EFT-eCargo
No
Gmail
Yes
GoFreight
No
Magaya CRM
No
Microsoft Outlook
Yes
Microsoft Teams
Yes
Slack
Yes
WhatsApp
Yes
eFreight Suite
No
Integrations
CargoWise
Yes
EFT-eCargo
Yes
Gmail
No
GoFreight
Yes
Magaya CRM
Yes
Microsoft Outlook
No
Microsoft Teams
No
Slack
No
WhatsApp
No
eFreight Suite
Yes
Pricing Details
£99/user/month
Plans start at £99 per user per month. A 14-day free trial is available.
Free Trial
Yes
Free Version
No
Pricing Details
Contact for pricing
Pricing is based on shipment volume and team size.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Modem Intelligence
Founded
2025
Country
United Kingdom
Website
thinkmodem.com
Vendor Details
Company Name
TIOCORE
Founded
2026
Country
United States
Website
tiocore.com
Product Features
Product Features
Alternatives
No Alternatives