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Description

Modem serves as an AI-driven platform tailored for freight forwarders, integrating rate management, customer quoting, records, and essential operational insights into a workflow that revolves around the team's inbox. By effectively organizing carrier and contract rates sourced from PDFs, spreadsheets, and emails, it streamlines the process of generating customer quotes based on this data. Furthermore, teams can seamlessly manage customer and contact information, tasks, and quotations while documenting the procedures and rationale behind pricing decisions and customer interactions. Designed to complement existing forwarding systems, Modem does not necessitate a complete overhaul of current operations, allowing for a smoother transition. It facilitates collaboration across email and various communication channels, enabling sales, pricing, and operations teams to efficiently coordinate routine tasks and swiftly address quote inquiries. Ultimately, freight forwarders can leverage this platform to centralize operational knowledge, standardize internal workflows, and automate certain processes, all while maintaining their established systems. This approach not only enhances productivity but also fosters better communication within teams.

Description

TIO serves as an intelligent operating system specifically designed for freight forwarders, seamlessly linking your email inbox with your Transportation Management System (TMS) to manage the coordination process: it interprets incoming shipment emails, associates messages with active jobs, and populates TMS records for your team's approval. TIO efficiently manages each phase of the shipping process, which includes activities such as requesting quotes before booking, authorizing bookings, extracting pre-alerts, staging ISF 10+2, monitoring risks for late freight and detention, dispatching trucks, drafting arrival notices, routing customs documents, matching invoices to rates, and closing lots. Every record created in the TMS receives a thorough review and must be approved by a designated team member prior to TIO making any entries, ensuring that there are no automatic submissions. The system is compatible with platforms such as CargoWise, Magaya, Descartes, GoFreight, and any TMS that supports REST or SOAP APIs, and typically, installation can be completed in less than a week for most freight forwarders. Freight forwarders generally process between 80 to 200 shipments each month, and the manual tasks involved in coordinating between the inbox and TMS—such as reading emails, routing information, re-entering data, and following up—typically take around 8 to 12 minutes for each shipment. By automating these repetitive tasks, TIO significantly reduces the time spent on manual coordination, allowing teams to focus on more strategic activities.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

CargoWise No 
EFT-eCargo No 
Gmail Yes 
GoFreight No 
Magaya CRM No 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Slack Yes 
WhatsApp Yes 
eFreight Suite No 

Integrations

CargoWise Yes 
EFT-eCargo Yes 
Gmail No 
GoFreight Yes 
Magaya CRM Yes 
Microsoft Outlook No 
Microsoft Teams No 
Slack No 
WhatsApp No 
eFreight Suite Yes 

Pricing Details

£99/user/month
Plans start at £99 per user per month. A 14-day free trial is available.
Free Trial Yes 
Free Version No 

Pricing Details

Contact for pricing
Pricing is based on shipment volume and team size.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Modem Intelligence

Founded

2025

Country

United Kingdom

Website

thinkmodem.com

Vendor Details

Company Name

TIOCORE

Founded

2026

Country

United States

Website

tiocore.com

Product Features

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No Alternatives

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