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Description
Mindcat Clinic serves as a web-based management solution tailored for private dental, dermatology, and physiotherapy practices as well as clinic groups within Saudi Arabia and the UAE. This platform integrates practitioner and branch schedules with essential patient information including visit notes, allergies, medications, prescriptions, and associated documents and images, while ensuring role-based access for staff. Additionally, personnel can log charges according to the clinic’s pricing structure, process payments through cash or Mada, and generate detailed receipts and activity reports categorized by branch, practitioner, and date. A dedicated patient portal enables users to request appointments, communicate via messaging, access documents, and view billing summaries, while optional online self-booking is facilitated through the distinct Mindcat Bookings feature. The system is equipped with a FHIR API and has the flexibility to be hosted either within the clinic's locale or on its own dedicated servers. Although Arabic screens are offered, the translation is not fully comprehensive. Currently, it lacks support for NPHIES claims and does not integrate with systems such as NABIDH, Malaffi, or Riayati, limiting its interoperability with national health initiatives. Furthermore, ongoing enhancements are anticipated to address these integration gaps in the future.
Description
QueueCare operates as a cloud-based queue management system designed specifically for medical clinics and healthcare facilities. The reception area features a live display board with dedicated columns for each physician, facilitating smooth patient flow. Patients can easily check in by scanning a QR code, eliminating the need for any app installation. Any television equipped with a browser can serve as a waiting-room screen, announcing the next patient by name and room in either Arabic or English. Additionally, QueueCare includes the functionality to print numbered tickets, consolidates walk-ins and scheduled appointments on a single board, and provides insights into the average waiting time for each doctor. The system is designed with Arabic language support, accommodating right-to-left reading. Subscription to the Pro version costs $179 monthly when billed annually and offers a 30-day free trial, along with a live demonstration that requires no prior sign-up. This innovative approach streamlines the patient check-in process while enhancing the overall experience for both staff and patients alike.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
SAR 249 per practitioner/month
You pay per practitioner per month. A practitioner is a dentist, doctor, dermatologist or therapist with their own calendar who sees patients that month. Reception, the clinic manager, billing staff and owner logins are free. The price drops as you grow: each band’s price applies only to the practitioners inside that band.
Band: AED | SAR | USD per month
1 to 5: 249 | 249 | 67.80
6 to 15: 179 | 179 | 48.74
16 to 40: 119 | 119 | 32.40
41 and up: 89 | 89 | 24.23
Worked example. A dental group with 10 dentists across two branches pays 5 × 249 + 5 × 179 = SAR 2,140 a month (AED 2,140, USD 582.71), whatever the size of its front desk. With 5 practitioners it is SAR 1,245. With 25 it is SAR 4,225. The shared plan has a minimum of AED/SAR 890 a month (USD 242.34), which covers up to 3 practitioners.
How you run it changes the multiplier.
Shared: your clinic’s own database, set up by us on servers in Saudi Arabia or the UAE: The practitioner price above | AED/SAR 890 (USD 242.34)
Your own copy, set up and hosted by us in your country: Practitioner price × 2 | AED/SAR 4,649 (USD 1,265.90)
In your own cloud or servers, run by us: Practitioner price × 2, and you pay your cloud bill directly | AED/SAR 4,949 (USD 1,347.58)
Two ways to start. Up to 5 practitioners on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 6 practitioners, and at any size on your own copy or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 5 practitioners | AED/SAR 2,500 (USD 680.74), fixed | Your clinic’s own database, which we set up in the Kingdom (or the UAE for a UAE clinic), your logo, branches, practitioners and opening hours, your price list and your patients imported from our CSV templates, recorded training and guides in Arabic and English, and ticket support. Patients’ details and allergies come across; old visit notes don’t. No call and no on-site morning. The go-live date is counted from the day your CSV files arrive. We send the payment link within 24 hours.
Managed: The shared plan from 6 practitioners, and every size on your own copy or your own cloud | Up to 5 (own copy or cloud): AED/SAR 7,900 (USD 2,151.12). 6 to 15: AED/SAR 9,900 (USD 2,695.71). 16 to 40: AED/SAR 19,900 (USD 5,418.65). Above 40: from AED/SAR 39,900 (USD 10,864.53), scoped in writing. | Setup to a written plan: from 6 practitioners, active patients moved from your old system or scans, a note form for your specialty (such as a dental chart or a skin consent), roles per branch, the daily receipts routine and training. From 16 practitioners it also covers several branches, more forms and the link to your e-invoicing system.
Billed at cost, outside the practitioner price. SMS or email reminder fees and your e-invoicing provider. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. Annual prepay takes 15% off the part of the monthly bill above the minimum. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Not in any plan today. A connection to NABIDH, Malaffi, Riayati or NPHIES, and insurance claims. Each is a separate project, quoted after we confirm with the regulator or the platform that it can be done.
Band: AED | SAR | USD per month
1 to 5: 249 | 249 | 67.80
6 to 15: 179 | 179 | 48.74
16 to 40: 119 | 119 | 32.40
41 and up: 89 | 89 | 24.23
Worked example. A dental group with 10 dentists across two branches pays 5 × 249 + 5 × 179 = SAR 2,140 a month (AED 2,140, USD 582.71), whatever the size of its front desk. With 5 practitioners it is SAR 1,245. With 25 it is SAR 4,225. The shared plan has a minimum of AED/SAR 890 a month (USD 242.34), which covers up to 3 practitioners.
How you run it changes the multiplier.
Shared: your clinic’s own database, set up by us on servers in Saudi Arabia or the UAE: The practitioner price above | AED/SAR 890 (USD 242.34)
Your own copy, set up and hosted by us in your country: Practitioner price × 2 | AED/SAR 4,649 (USD 1,265.90)
In your own cloud or servers, run by us: Practitioner price × 2, and you pay your cloud bill directly | AED/SAR 4,949 (USD 1,347.58)
Two ways to start. Up to 5 practitioners on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 6 practitioners, and at any size on your own copy or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 5 practitioners | AED/SAR 2,500 (USD 680.74), fixed | Your clinic’s own database, which we set up in the Kingdom (or the UAE for a UAE clinic), your logo, branches, practitioners and opening hours, your price list and your patients imported from our CSV templates, recorded training and guides in Arabic and English, and ticket support. Patients’ details and allergies come across; old visit notes don’t. No call and no on-site morning. The go-live date is counted from the day your CSV files arrive. We send the payment link within 24 hours.
Managed: The shared plan from 6 practitioners, and every size on your own copy or your own cloud | Up to 5 (own copy or cloud): AED/SAR 7,900 (USD 2,151.12). 6 to 15: AED/SAR 9,900 (USD 2,695.71). 16 to 40: AED/SAR 19,900 (USD 5,418.65). Above 40: from AED/SAR 39,900 (USD 10,864.53), scoped in writing. | Setup to a written plan: from 6 practitioners, active patients moved from your old system or scans, a note form for your specialty (such as a dental chart or a skin consent), roles per branch, the daily receipts routine and training. From 16 practitioners it also covers several branches, more forms and the link to your e-invoicing system.
Billed at cost, outside the practitioner price. SMS or email reminder fees and your e-invoicing provider. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. Annual prepay takes 15% off the part of the monthly bill above the minimum. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Not in any plan today. A connection to NABIDH, Malaffi, Riayati or NPHIES, and insurance claims. Each is a separate project, quoted after we confirm with the regulator or the platform that it can be done.
Free Trial
No
Free Version
No
Pricing Details
$179/month
Pro: $179 per month billed yearly, or $199 per month billed quarterly. Includes 15 doctor rooms, 5 reception desks, up to 200 patients a day, 5 waiting-room screens, analytics and team chat.
Ultra: price on request, for medical groups with several branches or floors. Unlimited rooms, desks, patients and screens.
Every plan starts with a 30-day free trial, no credit card required.
Ultra: price on request, for medical groups with several branches or floors. Unlimited rooms, desks, patients and screens.
Every plan starts with a 30-day free trial, no credit card required.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/clinic
Vendor Details
Company Name
QueueCare
Founded
2025
Country
Aqaba, Jordan
Website
queue.care
Product Features
Product Features
Queue Management
QueueCare is an innovative queue management solution designed specifically for the waiting areas of clinics and medical centers. The reception operates with a dynamic live board, featuring separate columns for each doctor or treatment room. Patients can be seamlessly transferred to different doctors with a simple drag-and-drop action, allowing both walk-in patients and those with appointments to be managed in a single queue. Patients can easily join the queue using their smartphones by scanning a QR code located at the entrance, requiring no app installation, and they can track their position in line. Any television equipped with a web browser can serve as the waiting room display, announcing each patient's name and designated room in both Arabic and English. Numbered tickets are printed at the reception desk or through a self-service kiosk, while the system's analytics provide insights into daily operations, including average wait times, peak hours, and the wait and consultation durations for each doctor.
Appointment Scheduling
No
Calendar
No
Communication Tools
Yes
Contactless
Yes
Customer Surveys
No
Dashboard
Yes
For Banks
No
For Government
No
For Healthcare
Yes
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
Yes
Virtual Queue
Yes
