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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Mindcat Bookings is an online platform designed for appointment scheduling and calendar management, catering to clinics, salons, and various appointment-driven enterprises. This system allows clients to explore available services and times to book appointments online, while staff members efficiently oversee bookings, schedules, operating hours, and customer information through a comprehensive administrative interface. Businesses have the flexibility to customize their operational hours and exceptions, such as those for Fridays or during Ramadan, and they can easily create a public booking page or integrate the service with their existing website. The software supports both English and Arabic languages, making it ideal for the Gulf region. Among its documented features are calendar synchronization, automated reminders, management of appointment statuses, and options for API or webhook integration to relay booking events to third-party systems. Mindcat provides options for either hosted SaaS solutions or deployments on customer-managed servers or cloud infrastructure, with specific features and configurations varying based on the chosen plan. Ultimately, Mindcat aims to streamline the booking process, minimizing manual coordination and empowering customers with the ability to schedule their own appointments conveniently. This approach not only enhances efficiency but also improves the overall customer experience.

Description

Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Calendar Yes 
Google Workspace No 
Microsoft 365 No 
Mindcat Inbox No 

Integrations

Google Calendar No 
Google Workspace Yes 
Microsoft 365 Yes 
Mindcat Inbox Yes 

Pricing Details

AED 59 per calendar per month
You pay per staff calendar per month. A staff calendar is one person or resource patients book: a doctor, a therapist, a stylist, a service advisor or a bay. Receptionists and managers who run the diary are free, and patients never count. Each band’s price applies only to the calendars inside it. There are no per-booking or new-client fees.

Band: AED | SAR | USD per month
1 to 5: 59 | 59 | 16.07
6 to 15: 45 | 45 | 12.25
16 to 40: 35 | 35 | 9.53
41 and up: 25 | 25 | 6.81
Worked example. A clinic with 8 doctors and therapists pays 5 × 59 + 3 × 45 = AED 430 a month (SAR 430, USD 117.09). With 20 it is AED 920 (USD 250.51). With 50 it is AED 1,870 (USD 509.19). The shared option has a minimum of AED/SAR 399 a month (USD 108.65), so a 3-doctor clinic pays 399.

How you run it changes the multiplier.

Shared: your own separate copy on our UAE servers: The calendar price above | AED/SAR 399 (USD 108.65)
Your own servers, hosted by us in the UAE or Saudi Arabia: Calendar price × 2 | AED/SAR 4,099 (USD 1,116.13)
In your own cloud or servers, run by us: Calendar price × 2, and you pay your cloud bill directly | AED/SAR 6,449 (USD 1,756.02)
Two ways to start. Up to 15 staff calendars on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 16 staff calendars, and at any size on your own servers or your own cloud, we set it up with you.

Quick start (we set it up): The shared plan, 1 to 15 staff calendars | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers, the booking page in Arabic and English with your logo, your services, prices and each person’s hours added from our CSV template, Friday and Ramadan hours, a reminder email the day before, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 16 staff calendars, and every size on your own servers or your own cloud | Up to 5 calendars: AED/SAR 2,900 (USD 789.65). 6 to 15: AED/SAR 4,900 (USD 1,334.24). 16 to 40: AED/SAR 8,900 (USD 2,423.42). Above 40: from AED/SAR 15,900 (USD 4,329.48), scoped in writing. | One session with your clinic manager, then setup to a written plan. It covers your branding, services and prices, each staff member’s hours with breaks, Friday and Ramadan hours, the booking page in Arabic and English with the right-to-left layout, your mail, a reminder email the day before, and training. From 6 calendars it also covers WhatsApp or SMS reminders through your own provider, Google Calendar sync and moving your patient list in. From 16 it covers branches, roles per branch and webhooks to your clinic system. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Not in the calendar price. WhatsApp, SMS and email sending fees are billed at cost. They sit on your own provider account where we can set it up that way. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial No 
Free Version No 

Pricing Details

AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.

Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.

How you run it changes the multiplier.

Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.

Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Mindcat Technology Consultants FZE

Founded

2022

Country

F-15, Warba Center, Deira, Dubai, United Arab Emirates

Website

mindcat.ai/apps/bookings

Vendor Details

Company Name

Mindcat Technology Consultants FZE

Founded

2022

Country

F-15, Warba Center, Deira, Dubai, United Arab Emirates

Website

mindcat.ai/apps/desk

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database Yes 
Group Scheduling No 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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