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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Mindcat Bookings is an online platform designed for appointment scheduling and calendar management, catering to clinics, salons, and various appointment-driven enterprises. This system allows clients to explore available services and times to book appointments online, while staff members efficiently oversee bookings, schedules, operating hours, and customer information through a comprehensive administrative interface. Businesses have the flexibility to customize their operational hours and exceptions, such as those for Fridays or during Ramadan, and they can easily create a public booking page or integrate the service with their existing website. The software supports both English and Arabic languages, making it ideal for the Gulf region. Among its documented features are calendar synchronization, automated reminders, management of appointment statuses, and options for API or webhook integration to relay booking events to third-party systems. Mindcat provides options for either hosted SaaS solutions or deployments on customer-managed servers or cloud infrastructure, with specific features and configurations varying based on the chosen plan. Ultimately, Mindcat aims to streamline the booking process, minimizing manual coordination and empowering customers with the ability to schedule their own appointments conveniently. This approach not only enhances efficiency but also improves the overall customer experience.

Description

Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

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Integrations

Slack Yes 
Google Calendar Yes 
Google Workspace No 
Microsoft 365 No 
Salesforce No 

Integrations

Slack Yes 
Google Calendar No 
Google Workspace Yes 
Microsoft 365 Yes 
Salesforce Yes 

Pricing Details

AED 59/calendar/month
AED 59 per calendar per month, with monthly plans starting at AED 399; the monthly minimum depends on the selected package. One-time implementation is AED 2,500. Prices are listed excluding VAT; annual billing offers a discount.
Free Trial No 
Free Version No 

Pricing Details

AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Mindcat Technology Consultants FZE

Founded

2022

Country

United Arab Emirates

Website

mindcat.ai

Vendor Details

Company Name

Mindcat Technology Consultants FZE

Founded

2022

Country

United Arab Emirates

Website

mindcat.ai

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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