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Average Ratings 0 Ratings

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features
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support

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Write a Review

Description

Fractional Ownership & Timeshare Management Platform Merlin is purpose-built for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic hotel PMS platforms, Merlin handles the operational complexity of fractional ownership natively. Key Capabilities: • Fractional Allocation: Points systems, banking/borrowing, fixed/floating weeks, and split-week logic. • Owner Management: Centralized profiles, usage rights enforcement, and multi-tier ownership structures. • Reservation Engine: Owner self-service booking portal, rental guest management, and inventory distribution. • HOA Billing: Automated maintenance fee calculations, owner statements, and payment reconciliation. • Owner Portal: Self-service reservations, account access, and document management.

Description

Viewpoint is a premier cloud-based software solution designed for timeshare management, boasting a growing clientele across the globe. This comprehensive package features advanced integrations with major exchange platforms such as RCI and 7Across, along with optiREZ for revenue management, TravelClick, and Extra Holidays for rental distribution. Additionally, it includes an Owners Travel Club rewards program, resort management capabilities, a user-friendly booking site, and an owner self-service portal. Viewpoint effectively oversees everyday property management tasks, allowing members to conveniently update personal information, make payments, and book services all through the member portal. Users also have access to a library of standard reports, with the option for custom report creation upon request. The platform excels in financial management, addressing all facets of timeshare and mixed-use properties, while ensuring the security of member data. Furthermore, it automates the processes of sending inventory and welcoming incoming guests, making it an all-encompassing solution for property management needs.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Microsoft Excel No 
Shift4 No 
optiREZ No 

Integrations

Amazon Web Services (AWS) Yes 
Microsoft Excel Yes 
Shift4 Yes 
optiREZ Yes 

Pricing Details

Bespoke to suit all clients needs
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Merlin Software

Founded

2006

Country

Global

Website

easymerlin.com

Vendor Details

Company Name

@Work International

Country

Australia

Website

www.viewpointweb.com

Product Features

Club Management

Attendance Tracking No 
Billing & Invoicing No 
Check-In Manager No 
Contract Management No 
Employee Management No 
Event Management No 
Inventory Management No 
Marketing Management No 
Member Portal No 
Membership Management No 
Payment Processing No 
Point of Sale (POS) No 

HOA

Calendar Management No 
Committee Management No 
Document Management No 
Event Management No 
Member Communities No 
Member Directory No 
Online Payment Processing No 
Property Database No 
Website Management No 
Work Order Management No 

Timeshare

Accounting Yes 
Commission Management Yes 
Contract Management Yes 
Lead Management Yes 
Maintenance Management Yes 
Owner Management Yes 
Property Management Yes 
Sales Tracking Yes 
Tour Management Yes 

Product Features

Timeshare

Accounting No 
Commission Management No 
Contract Management No 
Lead Management No 
Maintenance Management No 
Owner Management No 
Property Management No 
Sales Tracking No 
Tour Management No 

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