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Description
Fractional Ownership & Timeshare Management Platform
Merlin is purpose-built for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic hotel PMS platforms, Merlin handles the operational complexity of fractional ownership natively.
Key Capabilities:
• Fractional Allocation: Points systems, banking/borrowing, fixed/floating weeks, and split-week logic.
• Owner Management: Centralized profiles, usage rights enforcement, and multi-tier ownership structures.
• Reservation Engine: Owner self-service booking portal, rental guest management, and inventory distribution.
• HOA Billing: Automated maintenance fee calculations, owner statements, and payment reconciliation.
• Owner Portal: Self-service reservations, account access, and document management.
Description
Our reservation software elevates your Eagle management system, enhancing customer service to unprecedented levels. This solution is undoubtedly a key asset for your business. By effectively managing reservations, you can turn and refine your calendar into a highly efficient tool. Whenever a reservation is processed, the client's profile is readily available for review, ensuring quick access to essential functions that facilitate excellent service. Additionally, the reservation management feature allows for the generation of reports that assess customer service performance, enabling the early detection of issues so that prompt corrective actions can be implemented, thereby fostering strong relationships with your clients. In short, this system not only improves operational efficiency but also strengthens customer loyalty through proactive service management.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$7500.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Merlin Software
Founded
2006
Country
Global
Website
easymerlin.com
Vendor Details
Company Name
PremiceSoft
Founded
1997
Country
Canada
Website
www.premicesoft.com
Product Features
Club Management
Attendance Tracking
Billing & Invoicing
Check-In Manager
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Member Portal
Membership Management
Payment Processing
Point of Sale (POS)
HOA
Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management
Timeshare
Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management
Product Features
Club Management
Attendance Tracking
Billing & Invoicing
Check-In Manager
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Member Portal
Membership Management
Payment Processing
Point of Sale (POS)