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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
SecureGlobalPay is a well-established provider of comprehensive merchant account services catering to both retail and high-risk sectors. We specialize in delivering complete merchant solutions tailored for diverse business types, with a particular emphasis on high-volume merchants that may face challenges in approval, such as those in ticketing, firearms sales, telemedicine, adult services, collections agencies, and the travel and hospitality industries. Additionally, we offer support to merchants who have experienced account terminations or suspensions and are looking to rebuild their processing capabilities. To ensure we meet the unique needs of our clients, we operate multiple business units focused on specific industry segments. Our team is composed of knowledgeable professionals who collaborate closely with merchants to identify the most suitable services from our extensive offerings. Once a merchant account is set up, we continue to nurture our relationships, providing ongoing support and assistance to help them thrive in their respective markets. This commitment to long-term partnerships allows us to adapt our services as merchants grow and their needs evolve.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat Sign
Hyperise
LiveChat
Macola
Magento
Microsoft Outlook
NMI Merchant Central
NetSuite
QuickBooks Online
Refold
Integrations
Adobe Acrobat Sign
Hyperise
LiveChat
Macola
Magento
Microsoft Outlook
NMI Merchant Central
NetSuite
QuickBooks Online
Refold
Pricing Details
$1,499 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
SecureGlobalPay
Country
United States
Website
secureglobalpay.net
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Payment Gateways
ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics
