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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
Increase your revenue by seamlessly integrating payment solutions into your product, all while avoiding the burdens of risk management and compliance. With Rainforest, you can diversify the ways money circulates within your platform. Opt for a single service provider for various payment methods, including cards, ACH, expedited payments, and next-day funding. Accelerate your development process and reach your revenue goals sooner with our ready-to-use embeddable components designed for payments, reporting, chargebacks, merchant onboarding, and more. We handle all the complexities of risk and compliance, including transaction monitoring, merchant KYC, and essential reporting, allowing you to focus on your business. Retain complete ownership of your merchant customers and their data. Enjoy a fully customizable white-labeled experience free from contract obligations, minimums, or monthly fees. Explore our revenue calculator to see how incorporating payment processing can significantly enhance your platform’s earnings potential. This streamlined approach not only boosts efficiency but also empowers you to innovate freely within your business model.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat Sign
COZYROC SSIS+ Suite
Hyperise
InMyTeam
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Integrations
Adobe Acrobat Sign
COZYROC SSIS+ Suite
Hyperise
InMyTeam
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Pricing Details
$1,499 per month
Free Trial
Free Version
Pricing Details
$0.20 per item
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
Rainforest
Country
United States
Website
www.rainforestpay.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
