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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
NMI Gateway is a purpose-built, partner-first payments platform that delivers white-label, omnichannel infrastructure across every merchant environment. Designed forISOs, banks, financial institutions, ISVs, software companies and SaaS platforms, it enables secure, scalable, and customizable payment acceptance. NMI does not sell to merchants—we powers 4,000+ partners serving over 1 million businesses worldwide.
Unlike gateways tied to a single processor, NMI gives partners full control over branding, pricing, and merchant relationships. With 150+ processor connections, 125+ shopping cart integrations, and support for 235,000+ connected payment devices, it provides unmatched flexibility across retail, in-app, mobile, e-commerce, and unattended environments. Developers can integrate through robust APIs and SDKs, building custom routing strategies, dynamic payment flows, and multi-MID configurations without vendor lock-in.
Value-added tools like Shopify integration for embedded commerce and Bill Connect for syncing with accounting platforms such as QuickBooks and Xero extend functionality. Additional module including network tokenization, recurring billing, and fraud prevention, helping partners reduce churn, boost approval rates, and enhance payment security.
Processing over 5.8 billion transactions annually and powering $440+ billion in payment volume, NMI Gateway transforms payments from a backend utility into a customizable, revenue-generating platform that empowers partners to build differentiated, long-term merchant relationships.
API Access
Has API
API Access
Has API
Integrations
Apple Pay
Chargeback Gurus
Chargezoom
Collect!
DrivingSchoolSoftware.com
Eye4Fraud
First Data
Heartland Payment Processing
LiveChat
Microsoft Outlook
Integrations
Apple Pay
Chargeback Gurus
Chargezoom
Collect!
DrivingSchoolSoftware.com
Eye4Fraud
First Data
Heartland Payment Processing
LiveChat
Microsoft Outlook
Pricing Details
$1,499 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
NMI
Founded
2001
Country
United States
Website
www.nmi.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Payment Gateways
ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
