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Description
Merchant Industry serves as a comprehensive card-processing and payment solutions provider across the nation, catering to businesses of various scales through its all-in-one platform. The company offers a range of services, including traditional card processing, dual-pricing, surcharging models, high-risk processing, and equipment financing, alongside an extensive selection of hardware and software products such as terminals, POS systems, mobile devices, a payment-gateway API, embedded payments, and virtual-terminal functionality. Additionally, Merchant Industry fosters a network of partnerships with ISOs, agents, ISVs, and developers, providing them with access to a dedicated portal, CRM tools, and referral programs. By prioritizing personalized assistance, dedicated account managers, and marketing resources, the company ensures timely residual payments and claims to manage substantial transaction volumes each year. Its mission is to empower merchants with the flexibility to accept payments seamlessly, whether in-store or online, while also providing financing and equipment options to help minimize upfront costs, ultimately enhancing the overall business experience. Furthermore, Merchant Industry continuously seeks to adapt its offerings to meet the evolving needs of its clients in the competitive payment landscape.
Description
Privvy ISO CRM is a specialized account-management platform tailored for independent sales organizations, agents, resellers, and their merchant partners, effectively combining onboarding, servicing, and comprehensive account oversight into a single solution. This platform allows agents to carry out various tasks, such as completing applications, submitting service requests, adding users, and tracking merchant activities, all from one centralized login, while simultaneously offering real-time insights into crucial metrics like chargebacks, ACH rejections, and batch processing. Featuring tools such as offer-code pricing templates and a searchable document repository, along with electronic disclosure submission linked to underwriting processes, Privvy enhances the efficiency of onboarding and risk management tasks. Additionally, it accommodates hierarchical merchant group structures for clients with multiple locations, provides in-depth reporting on card batches and ACH transactions, and sends push notifications for any holds or chargebacks. Furthermore, the platform includes integrated email functionality, enabling agents to communicate with merchants directly without navigating away from the portal, thereby fostering a seamless user experience and improving operational efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Merchant Industry
Founded
2007
Country
United States
Website
www.merchantindustry.com
Vendor Details
Company Name
Defyne Payments
Founded
2017
Country
United States
Website
www.defynepayments.com/privvy-iso-crm/
Product Features
Credit Card Processing
Cash Transactions
Contactless NFC
Electronic Receipts
Electronic Signature
Mobile Card Reader
PCI Compliance