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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Innovations in healthcare have the potential to transform lives and inspire hope, driven by a combination of scientific expertise, empathy, and human understanding. We are confident that artificial intelligence can play a significant role in this transformation through effective collaboration among researchers, healthcare providers, and the wider community. Today, we are thrilled to announce promising strides in these efforts, unveiling limited access to Google’s medical-focused large language model, Med-PaLM 2. In the upcoming weeks, this model will be made available for restricted testing to a select group of Google Cloud clients, allowing them to explore its applications and provide valuable feedback as we pursue safe and responsible methods of leveraging this technology. Med-PaLM 2 utilizes Google’s advanced LLMs, specifically tailored for the medical field, to enhance the accuracy and safety of responses to medical inquiries. Notably, Med-PaLM 2 achieved the distinction of being the first LLM to perform at an “expert” level on the MedQA dataset, which consists of questions modeled after the US Medical Licensing Examination (USMLE). This milestone reflects our commitment to advancing healthcare through innovative solutions and highlights the potential of AI in addressing complex medical challenges.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Cloud Platform

Integrations

Google Cloud Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Google Cloud

Country

United States

Website

cloud.google.com/blog/topics/healthcare-life-sciences/sharing-google-med-palm-2-medical-large-language-model

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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