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Description
Matrix42 Enterprise Service Management (ESM) serves as a comprehensive solution aimed at automating and refining service processes, thus enhancing the productivity of both IT and non-IT services throughout an organization. By integrating multiple functions, including service catalogs, self-service portals, service desks, and software asset management, it simplifies workflows through automation. Users are empowered to automate various processes such as order placements, approvals, license verifications, installations, and cost allocations using no-code tools, which aids organizations in conserving resources while elevating service quality. Moreover, Matrix42 ESM significantly enriches user experience by ensuring straightforward access to services, boosting service levels through data-driven analytics, and streamlining employee offboarding with automated workflows. It also promotes smooth integration with current IT systems, supports effective service management practices, and guarantees scalability with minimal disruption to ongoing operations, making it an indispensable asset for organizations looking to enhance their service delivery. Ultimately, the platform not only addresses immediate service needs but also positions businesses for future growth and adaptability.
Description
Montra’s platform is directly integrated with the software you already use for seamless, efficient, automated workflows mitigating downtime and security risks. This software can be managed from anywhere: Remote Workforce, Remote Devices, Nationwide Logistics, Application Access, and Security /Compliance. Montra’s software platform automates many of the most critical technology processes in your business including: Employee Onboarding & Off-boarding, Identity Management, and Communication
Device Monitoring and Management, Device Procurement, Warehousing, Field Installations and Returns, and Security Monitoring and Cyber Compliance Management
API Access
Has API
API Access
Has API
Integrations
ADP DataCloud
FedEx Ship Manager
Insperity
Jira
Kaseya BMS
Kaseya VSA
Microsoft 365
Microsoft Azure
Paylocity
SMTP.com
Integrations
ADP DataCloud
FedEx Ship Manager
Insperity
Jira
Kaseya BMS
Kaseya VSA
Microsoft 365
Microsoft Azure
Paylocity
SMTP.com
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$2/user-device/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Matrix42
Country
Germany
Website
www.matrix42.com/en/enterprise-service-management
Vendor Details
Company Name
Montra Technologies
Founded
2018
Country
United States
Website
montra.io
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring