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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

Manifest AI is an AI-powered customer service and marketing automation platform designed to help ecommerce businesses improve shopping experiences and manage customer interactions. The software provides autonomous AI agents that handle product inquiries, order tracking, returns, exchanges, and other common customer support requests. Its AI shopping assistant analyzes product catalogs, customer questions, and store information to provide personalized recommendations and help shoppers find suitable products. Manifest AI supports omnichannel conversations across website chat, email, WhatsApp, Instagram, and voice, allowing businesses to engage customers through multiple communication channels. Its no-code Agent Builder enables users to create specialized AI agents with custom instructions, triggers, guardrails, verification requirements, and access to external tools. Prebuilt agents support product sales assistance, order cancellations, returns management, and other ecommerce workflows. Marketing automation capabilities include abandoned cart recovery, personalized campaigns, proactive product recommendations, and post-purchase engagement. Conversion optimization features provide A/B testing for chat widgets, quizzes, and product page elements, along with analytics for engagement, conversions, and customer satisfaction. The platform integrates with Shopify, WooCommerce, BigCommerce, Gorgias, Zendesk, Freshdesk, and other business systems to support coordinated customer service and marketing operations.

Description

THAT WAS AI serves as a cloud-based voice support solution tailored for Shopify merchants. This innovative service links the catalog, order, customer, and policy data of a Shopify store to a phone assistant that effectively manages incoming customer calls. It is capable of placing orders, checking the status of existing orders, updating eligible shipping addresses, canceling unfulfilled orders, and addressing product inquiries. When faced with inquiries beyond its set permissions or when lacking confidence in a response, the assistant can generate a support ticket or seamlessly transfer the call to a human representative while retaining the context of the conversation. Merchants have the flexibility to connect a new phone number via Twilio or utilize an existing one through a SIP trunk. Additionally, the product facilitates outbound calls targeting customers who have abandoned their carts, enabling the assistant to provide answers to questions and assist with completing purchases. The included dashboard features comprehensive call logs, transcripts, summaries, and analytical insights, enhancing the overall service experience. It is specifically designed to meet the needs of Shopify store owners and their support teams as they navigate phone-based service and order-related inquiries. This integration not only streamlines customer interactions but also improves efficiency in handling various support tasks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Twilio No 

Integrations

Shopify Yes 
Twilio Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$62/month
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BIK

Founded

2019

Country

United States

Website

getmanifest.ai

Vendor Details

Company Name

THAT WAS AI

Founded

2024

Country

India

Website

www.thatwasai.com

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