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Description
Manifest AI is an AI-powered customer service and marketing automation platform designed to help ecommerce businesses improve shopping experiences and manage customer interactions. The software provides autonomous AI agents that handle product inquiries, order tracking, returns, exchanges, and other common customer support requests. Its AI shopping assistant analyzes product catalogs, customer questions, and store information to provide personalized recommendations and help shoppers find suitable products. Manifest AI supports omnichannel conversations across website chat, email, WhatsApp, Instagram, and voice, allowing businesses to engage customers through multiple communication channels. Its no-code Agent Builder enables users to create specialized AI agents with custom instructions, triggers, guardrails, verification requirements, and access to external tools. Prebuilt agents support product sales assistance, order cancellations, returns management, and other ecommerce workflows. Marketing automation capabilities include abandoned cart recovery, personalized campaigns, proactive product recommendations, and post-purchase engagement. Conversion optimization features provide A/B testing for chat widgets, quizzes, and product page elements, along with analytics for engagement, conversions, and customer satisfaction. The platform integrates with Shopify, WooCommerce, BigCommerce, Gorgias, Zendesk, Freshdesk, and other business systems to support coordinated customer service and marketing operations.
Description
Omnistra serves as the foundational framework for self-sufficient commerce, utilizing an AI-driven workforce to manage all aspects of an e-commerce operation seamlessly.
Each day, it orchestrates marketing campaigns to attract potential customers, engages in conversations across diverse channels, captures orders from multiple platforms, retrieves any abandoned carts, assesses cash-on-delivery risks before shipments, selects the best courier for each parcel, and promotes additional purchases to returning customers. This is accomplished through various mediums including chat, social media, voice interactions, and web platforms, supporting communication in Bangla, English, and over 60 other languages, operating continuously without interruption.
The richness of its capabilities is noteworthy: a visual workflow engine, an extensive conversation taxonomy with over 100 tags, post-call evaluations, real-time emotion detection, an Order Operating System for confirming cash-on-delivery transactions, and multi-carrier logistics management, along with targeted outbound sales campaigns. It integrates smoothly with platforms like Shopify and WooCommerce, ensuring easy transitions to customer service systems such as Zendesk, Intercom, and Salesforce.
Developed in Dhaka to cater specifically to cash-on-delivery markets and complex logistics, it simplifies processes for less intricate markets with ease, and can be implemented within days rather than taking several months. This rapid deployment makes it an attractive solution for businesses looking to optimize their e-commerce operations efficiently.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Shopify
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$41/month (BDT 4,999/month)
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BIK
Founded
2019
Country
United States
Website
getmanifest.ai
Vendor Details
Company Name
Omnistra
Founded
2025
Country
Bangladesh
Website
www.omnistra.io