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Description
Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast.
With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love.
Key features:
Five second testing: Quickly evaluate landing page effectiveness with brief user exposure
First click testing: Assess navigation efficiency by tracking user clicks
Surveys: Gather feedback from target customers for validation
Navigation testing: Optimize user flows through task completion assessments
Prototype testing with Figma: See how users navigate interactive Figma prototypes at every design stage
Card sorting: Open and closed methods to organize and label content intuitively
Tree test: Refines I.A for user navigation, ensuring easy access to information
Preference testing: Understands audience preferences through choice-based questions
Participant recruitment: Test with your own users or a panel of 690,000+ people across 120+ countries and 35+ demographics
Interviews: Streamlines the entire process, from planning to transcription. Now with observer rooms, so stakeholders can watch and ask the host questions in real time
Recordings: Capture audio, screen, and/or camera in unmoderated tests
Mobile testing: Capture your participants’ screen, audio, and camera in one recording
Live website testing: Discover exactly where and why users struggle on live websites
Spaces and Wallets: Organize research by team or project and manage budgets in one place
MCP server: Connect Lyssna to your team’s AI tools
Description
Observe individuals as they engage candidly with your mobile application or website, gaining clarity on the reasons behind your performance metrics to enhance conversion rates, user experience, and retention. Eliminate the complications associated with recruiting users and managing testing logistics. Just submit the URL of your mobile app, website, or prototype to receive immediate insights or opt for monthly automated reports. Foster team motivation and alignment by effortlessly sharing links to test results. Gain valuable perspectives from authentic user experiences that transcend the limitations and biases often found in surveys, analytics, and inadequate research methods, allowing for more informed decision-making. This approach not only enhances your understanding but also drives strategic improvements in your offerings.
API Access
Has API
No
API Access
Has API
No
Integrations
ChatGPT
Yes
Claude
Yes
Claude Duet
Yes
Claude for Legal
Yes
Figma
Yes
Google Calendar
Yes
Microsoft Outlook
Yes
Microsoft Teams
Yes
Prolific
Yes
Zoom
Yes
Integrations
ChatGPT
No
Claude
No
Claude Duet
No
Claude for Legal
No
Figma
No
Google Calendar
No
Microsoft Outlook
No
Microsoft Teams
No
Prolific
No
Zoom
No
Pricing Details
$165 per month
Free plan: Generous free plan with three seats and access to research methods such as card sorting, first click tests, five second tests, navigation tests, preference tests, prototype testing, surveys, tree testing, and user interviews.
Growth: Starting at $165/month (paid annually). Includes everything in the Free plan, plus five seats, in-depth studies, AI-generated summaries, and Live website testing.
Enterprise plan: Pricing is tailored to your company and includes everything on the Growth plan, plus unlimited collaborators, security audits, and additional security integration.
Panel responses are pay-as-you-go for all plans.
Growth: Starting at $165/month (paid annually). Includes everything in the Free plan, plus five seats, in-depth studies, AI-generated summaries, and Live website testing.
Enterprise plan: Pricing is tailored to your company and includes everything on the Growth plan, plus unlimited collaborators, security audits, and additional security integration.
Panel responses are pay-as-you-go for all plans.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Lyssna
Founded
2008
Country
Australia
Website
lyssna.com
Vendor Details
Company Name
UserLook
Founded
2017
Country
United States
Website
userlook.co
Product Features
Usability Testing
A/B Testing
Yes
Annotations
No
Audience Targeting
Yes
Heatmaps
Yes
Impression Testing
No
Mobile Testing
Yes
Moderated Usability Testing
Yes
Prototype Testing
Yes
Quantitative Metrics
No
Remote User Testing
Yes
Reporting / Analytics
Yes
Surveys and Feeback
Yes
Video Recording / Transcription
Yes
UX
Animation
No
For Mobile
Yes
For Websites
Yes
Heatmaps
Yes
Prototyping
No
Screen Activity Recording
Yes
Unmoderated Testing
Yes
Usability Testing
Yes
User Journeys
No
User Research
Yes
Product Features
AB Testing
Audience Targeting
No
Campaign Segmentation
No
Funnel Analysis
No
Heatmaps
No
Landing Pages / Web Forms
No
Multivariate Testing
No
Split Testing
No
Statistical Relevance Analysis
No
Surveys
No
Test Scheduling
No
Visual Editor
No
Usability Testing
A/B Testing
No
Annotations
No
Audience Targeting
No
Heatmaps
No
Impression Testing
No
Mobile Testing
No
Moderated Usability Testing
No
Prototype Testing
No
Quantitative Metrics
No
Remote User Testing
No
Reporting / Analytics
No
Surveys and Feeback
No
Video Recording / Transcription
No
