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Description
Luna offers a subscription service for Apache Cassandra support and expertise through DataStax, allowing users to take advantage of open-source Cassandra while benefiting from the knowledge and experience of the team that created most of its code and has supported some of the largest deployments globally. With Luna, you gain access to best practices, expert advice, and SLA-based support to ensure your Cassandra setup remains optimal. You can scale your operations without sacrificing performance or latency, effectively managing even the most demanding real-time workloads with ease. The service empowers you to create dynamic and highly-interactive customer experiences with exceptionally fast read and write capabilities. Additionally, Luna helps resolve issues and adhere to best practices in managing Cassandra clusters. The support provided encompasses the entire application life cycle, facilitating a deeper collaboration with your team throughout the implementation process, ensuring that your needs are met at every stage. Ultimately, Luna enhances your ability to harness the full potential of Cassandra for your business objectives.
Description
SparrowDesk is an innovative customer service platform powered by AI, designed to assist businesses in providing quicker, more intelligent, and scalable support solutions. At the heart of the platform is Luna, the AI Agent, which can automatically resolve up to 60% of incoming tickets, ensuring that customers receive immediate assistance around the clock while significantly alleviating the workload of support teams. Additionally, the Luna Copilot operates seamlessly within the inbox, delivering AI-enhanced ticket summaries, intelligent response suggestions, and swift access to knowledge bases to boost both efficiency and precision for agents. SparrowDesk integrates communications from email and live chat into a cohesive workspace, preserving the context of every interaction for a more holistic approach to customer service. Customers are also empowered with self-service portals that feature relevant articles, effectively reducing the overall volume of tickets. Managers benefit from real-time insights through customizable dashboards and reports, allowing them to monitor SLA compliance, agent performance, and emerging patterns in support inquiries. Furthermore, the platform includes a no-code workflow builder that enables teams to automate mundane tasks and standardize procedures without the need for extensive technical expertise, fostering a more agile and responsive customer service environment. Overall, SparrowDesk enhances both the customer experience and the operational efficiency of support teams.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Apache Cassandra
DataStax
Google Cloud Platform
GraphQL
JSON
Microsoft Azure
VMware Cloud
Integrations
Amazon Web Services (AWS)
Apache Cassandra
DataStax
Google Cloud Platform
GraphQL
JSON
Microsoft Azure
VMware Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$16/seat/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DataStax
Founded
2010
Country
United States
Website
www.datastax.com/products/luna
Vendor Details
Company Name
SparrowDesk
Founded
2017
Country
United States
Website
www.sparrowdesk.com
Product Features
NoSQL Database
Auto-sharding
Automatic Database Replication
Data Model Flexibility
Deployment Flexibility
Dynamic Schemas
Integrated Caching
Multi-Model
Performance Management
Security Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management