Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Industries that rely heavily on assets, such as energy, utilities, transportation, oil and gas, and mining, face a distinct array of challenges that need to be tackled in order to enhance operational efficiency, reliability, and profitability. To meet these demands, many organizations are adopting enterprise asset management solutions designed to achieve lasting improvements in their business operations and financial outcomes. With a wealth of experience spanning over four decades, Hitachi Energy fosters best practices for managing assets, work processes, logistics, finances, and human resources throughout their lifecycle. This support empowers teams to respond swiftly to challenges and make more informed decisions that can significantly influence their profitability. By integrating established practices in enterprise asset management (EAM) across numerous industries, including utilities, mining, and oil and gas, the Lumada EAM software facilitates optimal operational performance and promotes ongoing process enhancements that align with ISO 55000 standards. Ultimately, this approach not only addresses current challenges but also positions companies for future success in a competitive landscape.
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
API Access
Has API
API Access
Has API
Integrations
CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$275 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hitachi Energy
Country
Switzerland
Website
www.hitachienergy.com/us/en/products-and-solutions/asset-and-work-management/lumada-eam
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Product Features
EAM
CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management