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Description

Luigi's Box is a unique technological solution that uses AI to bring customers only relevant search results and personalized product suggestions, enhances the user experience, and unlocks the potential of your business. You can choose fromo different Luigi's Box products: Search and Autocomplete Recommender Product Listing Shopping Assistant Analytics It is a year-by-year awarded easy-to-operate solution with a support team that acts in the interest of your continuous success. Luigi's Box offers easy no-code self-service integration - you only need to paste the tracking script into the header of your web. But there is more; we understand that every platform has different needs and preferences, and therefore we offer several more integration options to choose from. Luigi's Box offers several advanced features to increase search relevance and revenue and avoid fruitless searches and other unnecessary troubles, which reached out and helped companies such as Notino, O2, Mountfield, and Dr. Max. These use cases are proof that Luigi's Box is suitable for any business or industry platform on the online market.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.