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features
design
support

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Description

The Capillary Loyalty+ platform enables brands to effectively maintain a strong relationship with their most valuable customers by offering them personalized rewards that are highly contextual. This versatile omnichannel platform accommodates both transactional and behavioral interactions across various channels, enhancing the potential for repeat sales through an individualized loyalty program software. By promoting brand loyalty, it ensures that current customers return by intelligently incentivizing them for their preferred behaviors through a comprehensive loyalty program. Capillary Loyalty Software provides brands with the tools to cultivate their top customers by delivering tailored rewards that meet individual needs. With its capability to support activities across multiple touchpoints such as in-store, eCommerce, mobile websites, and apps, it also features custom reporting and visual dashboards. These tools allow for the analysis of customer base health, identification of at-risk customers, and a consolidated view of purchasing trends, ultimately fostering deeper insights into consumer behavior. Additionally, the platform's advanced analytics empower brands to refine their strategies and enhance customer engagement further.

Description

Major automotive manufacturers like GM, Ford, and Nissan have recognized the significant benefits of investing in a national loyalty program specifically designed for their brands. This initiative is rooted in the understanding that fostering a lasting relationship with customers can lead to repeat vehicle purchases over time. While these OEM loyalty programs are effective in enhancing brand allegiance, they often fall short at the local dealership level. Although captive finance options facilitate customer access to new vehicles, establishing a dedicated service department could further enhance customer retention. Implementing a captive service strategy is among the most lucrative approaches in the auto retail sector today. By enrolling customers in a membership program tied to your service department, you ensure a consistent influx of business. Such a membership not only encourages clients to rely on your services but also positions your dealership as their primary choice for future vehicle acquisitions and ongoing maintenance needs. Thus, creating a seamless and engaging customer experience is crucial for long-term success in the automotive market.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$25,000 per year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Capillary Technologies

Founded

2008

Country

Singapore

Website

www.capillarytech.com/products/loyalty-plus/

Vendor Details

Company Name

Performance Loyalty Group

Founded

2002

Country

United States

Website

performanceloyaltygroup.com/dealership-loyalty-rewards-program-dealer-loyalty-program/

Product Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Product Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

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