Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Implement customized KPIs to identify potential problems effectively. Develop, delegate, and track actions along with their outcomes. Maintain adherence to franchise standards while empowering your field teams. With seamless integration from the head office down to individual locations and every team member in between, Loop guarantees that everyone is aligned towards common objectives. Loop equips you with comprehensive tools to oversee your franchise network, evaluate performance, uphold standards, and enhance the transparency of field team operations. By centralizing your data, you can easily reveal insights that prompt necessary actions. Establish initiatives for your teams that boost productivity and foster business growth. Gain advantages from detailed action reports and enhanced accountability. Enjoy complete personalization and control over your Loop platform, which includes options for URL acquisition and branding. Customize user integration and data visibility according to your organizational hierarchy, while platform hosting is efficiently handled for you via Microsoft Azure. This approach not only streamlines processes but also enables strategic decision-making that drives success across your franchise network.
Description
Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft 365
Yes
Microsoft Azure
Yes
Active Directory
No
Asio by ConnectWise
No
Autotask PSA
No
Bubblehouse
Yes
ConnectWise Automate
No
ConnectWise PSA
No
Datto RMM
No
IT Glue
No
Integrations
Microsoft 365
Yes
Microsoft Azure
Yes
Active Directory
Yes
Asio by ConnectWise
Yes
Autotask PSA
Yes
Bubblehouse
No
ConnectWise Automate
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
IT Glue
Yes
Pricing Details
$1,891.31 per month
Free Trial
No
Free Version
No
Pricing Details
$1,300 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Loop
Country
United Kingdom
Website
loop-bi.com
Vendor Details
Company Name
Neo Agent
Founded
2023
Country
United Kingdom
Website
www.neoagent.io
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No
Business Performance Management
Ad Hoc Reports
No
Ad hoc Analysis
No
Budgeting & Forecasting
No
Consolidation / Roll-Up
No
Dashboard
No
Key Performance Indicators
No
Predictive Analytics
No
Qualitative Analysis
No
Quantitative Analysis
No
Scorecarding
No
Strategic Planning
No
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No