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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Implement customized KPIs to identify potential problems effectively. Develop, delegate, and track actions along with their outcomes. Maintain adherence to franchise standards while empowering your field teams. With seamless integration from the head office down to individual locations and every team member in between, Loop guarantees that everyone is aligned towards common objectives. Loop equips you with comprehensive tools to oversee your franchise network, evaluate performance, uphold standards, and enhance the transparency of field team operations. By centralizing your data, you can easily reveal insights that prompt necessary actions. Establish initiatives for your teams that boost productivity and foster business growth. Gain advantages from detailed action reports and enhanced accountability. Enjoy complete personalization and control over your Loop platform, which includes options for URL acquisition and branding. Customize user integration and data visibility according to your organizational hierarchy, while platform hosting is efficiently handled for you via Microsoft Azure. This approach not only streamlines processes but also enables strategic decision-making that drives success across your franchise network.

Description

Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Microsoft Azure
Active Directory
Autotask PSA
CloudX Systems
ConnectWise Automate
Hudu
IT Glue
Ingram Micro Cloud
Microsoft Entra ID
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
Pax8
ScalePad
ServiceNow
Sherweb
Slack
TimeZest

Integrations

Microsoft 365
Microsoft Azure
Active Directory
Autotask PSA
CloudX Systems
ConnectWise Automate
Hudu
IT Glue
Ingram Micro Cloud
Microsoft Entra ID
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
Pax8
ScalePad
ServiceNow
Sherweb
Slack
TimeZest

Pricing Details

$1,891.31 per month
Free Trial
Free Version

Pricing Details

$1,300 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Loop

Country

United Kingdom

Website

loop-bi.com

Vendor Details

Company Name

Neo Agent

Founded

2023

Country

United Kingdom

Website

www.neoagent.io

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Product Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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