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Average Ratings 0 Ratings
Description
Linkence serves as a secure AI copilot platform designed to enhance organizational efficiency by integrating smart search, AI agents, and knowledge management into a single workspace. Functioning as a Chief of Operations for contemporary teams, it seamlessly links with existing tools such as Gmail, Outlook, Slack, Microsoft Teams, Notion, Google Drive, OneDrive, SharePoint, Jira, Confluence, GitHub, Salesforce, HubSpot, Zendesk, and several others. The Workspace AI acts as an operational lead within the organization, handling tasks such as producing recurring reports, identifying obstacles, drafting various documents, creating Excel exports, responding to inquiries based on actual company data, and carrying out authorized actions across different business platforms. Additionally, the Customer Support AI operates as an AI lead for incoming communications, efficiently managing each message, crafting tailored responses via email and WhatsApp based on established policies and ticket information, and ensuring that sensitive issues are escalated to human representatives when necessary. By combining these functionalities, Linkence not only streamlines operations but also fosters improved collaboration across all teams.
Description
SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Confluence
Yes
GitHub
Yes
Jira
Yes
Notion
Yes
Discord
No
Discourse
No
Gmail
Yes
Google Drive
Yes
HubSpot CRM
Yes
Linear
No
Integrations
Confluence
Yes
GitHub
Yes
Jira
Yes
Notion
Yes
Discord
Yes
Discourse
Yes
Gmail
No
Google Drive
No
HubSpot CRM
No
Linear
Yes
Pricing Details
$20 per month
Free Trial
No
Free Version
No
Pricing Details
$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Linkence
Country
United States
Website
linkence.ai/
Vendor Details
Company Name
SeaCloud Labs
Founded
2012
Country
Singapore
Website
seaticket.ai/
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No