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Description
Lightfield represents an advanced, AI-powered customer relationship management (CRM) system designed to seamlessly capture, structure, and evaluate every interaction with customers, eliminating the need for tedious manual data entry by automatically recording details from emails, meetings, support tickets, and other engagements, thereby maintaining a comprehensive and uninterrupted timeline of relationships. This innovative platform replaces conventional CRM data entry processes by integrating seamlessly with meeting schedules, email communications, and ticketing services, ensuring that your CRM is continuously updated to preserve context and facilitate timely follow-ups, which aids teams in enhancing their strategies with every engagement. Users can interact with their CRM using simple language queries and benefit from agent-like functionalities that enable actions to be taken post-meeting, all while leveraging complete relationship insights. Additionally, Lightfield boasts capabilities such as automatic meeting preparation, video capture and transcription, streamlined follow-up tasks, a collaborative environment for task distribution and feedback, along with a dynamic data model that adapts to the evolving needs of your organization. With these robust features, Lightfield not only enhances productivity but also fosters deeper customer connections.
Description
Most platforms close tickets. Text closes sales.
It’s an AI customer service platform - AI agent, live chat, help desk, and reporting in one place. Automate support, capture leads, and generate revenue from conversations that most platforms just close.
Your support team talks to more buyers in a week than most sales teams see in a month. Most businesses call that a cost center. We call it an opportunity.
• AI agent — resolves FAQs, returns, and order status end to end, so your team handles only what needs a human
• Live chat — triggers proactive conversations based on visitor behavior, so browsers convert before they leave
• Help desk — routes every conversation to the right agent with full context, so nothing gets lost
• Copilot — works alongside agents, suggesting replies and surfacing customer history, so every response is accurate and fast
• Lead capture — qualifies visitors after hours, so every follow-up starts with context, not a cold opener
• Workflows — connects Text to your tools so routing, tagging, and notifications run automatically
• Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity
• Intent-based routing — scores and routes conversations automatically, so high-value chats reach the right person instantly
All channels in one inbox. AI tone and behavior are fully configurable. Real-time supervision, human takeover at any point.
A support operation that runs 24/7, qualifies every lead, recovers abandoned carts, and generates measurable revenue. Quick and easy setup. No engineers required.
• 35,000+ companies - PayPal, IKEA, Mercedes-Benz.
• 14-day free trial, no credit card required.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Ecwid
Facebook Messenger
Gmail
Google
Shopify
Slack
Squarespace
Webflow
WhatsApp
Integrations
BigCommerce
Ecwid
Facebook Messenger
Gmail
Google
Shopify
Slack
Squarespace
Webflow
WhatsApp
Pricing Details
$36 per month
Free Trial
Free Version
Pricing Details
$25 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Lightfield
Founded
2020
Country
United States
Website
lightfield.app/
Vendor Details
Company Name
Text Inc.
Founded
2002
Country
United States
Website
www.text.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking