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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

LightGuide's augmented reality (AR) platform revolutionizes manual tasks by overlaying digital, step-by-step AR instructions directly onto an employee's workspace, effectively standardizing processes and minimizing the chance for mistakes. When integrated with 3D sensors and vision cameras, this advanced system not only identifies and prevents errors in real time but also gathers valuable insights into both operator performance and product quality. By converting traditional manual workflows into dynamic visual AR guidance, businesses can significantly reduce defects and enhance operational efficiency. The LightGuide Projected AR system delivers a compelling, high-resolution, hands-free experience for users. Our platform utilizes sophisticated 3D sensors and vision cameras to not only detect errors promptly but also to uphold a no-fault-forward approach to quality assurance. Additionally, it allows for the collection of real-time operational metrics, ensuring full digital traceability in intricate manufacturing environments, and revealing critical insights through a comprehensive data hub. This innovative approach to AR not only streamlines processes but also empowers organizations to make data-driven decisions that foster continuous improvement.

Description

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amdocs Customer Experience Suite No 
CSG Advanced Convergent Platform (ACP) No 
Genesys Cloud CX No 
Microsoft 365 No 
Microsoft Dynamics GP No 
Oracle Service No 
Pega Customer Service No 
Salesforce No 
Salesforce Agentforce Service No 
ServiceNow No 
Zendesk No 

Integrations

Amdocs Customer Experience Suite Yes 
CSG Advanced Convergent Platform (ACP) Yes 
Genesys Cloud CX Yes 
Microsoft 365 Yes 
Microsoft Dynamics GP Yes 
Oracle Service Yes 
Pega Customer Service Yes 
Salesforce Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$29.99/month/user
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

LightGuide

Founded

2005

Country

United States

Website

www.lightguidesys.com

Vendor Details

Company Name

TechSee

Country

Israel

Website

www.techsee.me/

Product Features

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

Computer Vision

Blob Detection & Analysis Yes 
Building Tools Yes 
Image Processing Yes 
Multiple Image Type Support No 
Reporting / Analytics Integration No 
Smart Camera Integration No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature Yes 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing No 

Alternatives

Alternatives

Blitzz Reviews

Blitzz

Blitzz Remote Support
VKS Reviews

VKS

Visual Knowledge Share