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Description
Librestream provides cutting-edge digital assistant solutions for industries, utilizing artificial intelligence to enhance both workforce productivity and operational effectiveness. Their offerings, such as the Onsight NOW and Remote Expert tools, empower organizations to deliver immediate remote support, work instructions, and visual guidance to field service personnel. This approach minimizes downtime and boosts first-time fix rates by facilitating instant connections between workers and experts through secure video communication. With an emphasis on safeguarding organizational knowledge and fostering effective collaboration, Librestream assists sectors like manufacturing, oil and gas, and aerospace in optimizing their maintenance, training, and troubleshooting workflows in real-time. By streamlining these processes, Librestream not only enhances efficiency but also drives innovation across various industries.
Description
ResolveGrid is a field service intelligence platform that combines agentic AI, computer vision, real-time video, human expertise, and workflow automation for complex equipment service. The platform helps technicians work through disconnected tools, outdated documentation, and fragmented support processes by delivering the right next step in context. ResolveGrid provides AI-guided recommendations based on enterprise knowledge, technician inputs, and live workflow data. Its computer vision and visual support capabilities help technicians inspect, troubleshoot, and collaborate remotely with greater accuracy. The platform also captures expertise, structures best practices, supports training, and continuously improves how service teams solve problems in the field. Remote expert workflows allow technicians to escalate issues in one click while preserving workflow history, visual context, and AI-guided steps. ResolveGrid is designed to reduce dispatches, increase first-time fix rates, reduce service time, and improve remote resolution. It supports outcomes such as avoiding unnecessary truck rolls, resolving more issues without going onsite, fixing issues correctly the first time, and accelerating time to resolution. By combining agentic AI guidance, visual intelligence, remote expert support, connected knowledge, training, and service workflow execution, ResolveGrid helps enterprise field service teams operate more efficiently.
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Has API
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Free Trial
Free Version
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Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Librestream Technologies
Founded
2003
Country
Canada
Website
librestream.com
Vendor Details
Company Name
ResolveGrid
Founded
2026
Country
United States
Website
resolvegrid.ai/
Product Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
Product Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Computer Vision
Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management