Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Leapility serves as an advanced operating system for AI agents, enabling users to articulate their specialized knowledge and systematic processes using natural language, which is subsequently converted into practical and reusable "playbooks" as well as intelligent AI agents capable of performing tasks, managing workflows, and making decisions. This platform empowers users to document their expertise, refine and enhance step-by-step procedures, automate these workflows, and continuously improve them in real-time, thus minimizing repetitive tasks and allowing more time for strategic or creative endeavors. Furthermore, it facilitates the construction of a multimodal knowledge repository, features a narrative workflow editor to clearly delineate work processes, and enables the scaling of expertise by incorporating playbooks into AI agents that embody the user's specific standards and methods. In addition to these capabilities, Leapility provides a marketplace where users can share or sell their AI agents, allowing experts to capitalize on their knowledge while clients benefit from tried-and-true automated solutions that enhance efficiency and productivity. This innovative approach not only streamlines workflows but also fosters a collaborative environment where knowledge can be easily shared and monetized.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
No
Freshdesk
No
Genesys Cloud CX
No
Salesforce
No
Zendesk
No
Zoho CRM
No
Integrations
Aircall
Yes
Freshdesk
Yes
Genesys Cloud CX
Yes
Salesforce
Yes
Zendesk
Yes
Zoho CRM
Yes
Pricing Details
$20 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$20
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Leapility
Country
United States
Website
www.leapility.com
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No