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Description
Leapility serves as an advanced operating system for AI agents, enabling users to articulate their specialized knowledge and systematic processes using natural language, which is subsequently converted into practical and reusable "playbooks" as well as intelligent AI agents capable of performing tasks, managing workflows, and making decisions. This platform empowers users to document their expertise, refine and enhance step-by-step procedures, automate these workflows, and continuously improve them in real-time, thus minimizing repetitive tasks and allowing more time for strategic or creative endeavors. Furthermore, it facilitates the construction of a multimodal knowledge repository, features a narrative workflow editor to clearly delineate work processes, and enables the scaling of expertise by incorporating playbooks into AI agents that embody the user's specific standards and methods. In addition to these capabilities, Leapility provides a marketplace where users can share or sell their AI agents, allowing experts to capitalize on their knowledge while clients benefit from tried-and-true automated solutions that enhance efficiency and productivity. This innovative approach not only streamlines workflows but also fosters a collaborative environment where knowledge can be easily shared and monetized.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
API Access
Has API
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
Pricing Details
$20 per month
Free Trial
Free Version
Pricing Details
$20
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Leapility
Country
United States
Website
www.leapility.com
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management