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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Tailored for expanding businesses that require a comprehensive HRIS with user-friendly navigation and rapid deployment, Lanteria Essentials streamlines your everyday HR responsibilities such as gathering employee documentation, approving leave requests, and overseeing compensation management. There’s no lengthy wait for implementation; this HRIS can be set up swiftly and without cost if you opt for an annual subscription. You can manage HR tasks, access company and employee files, and monitor processes needing your attention all from a single, easily navigable dashboard, complete with reminders and notifications to keep you on track. Lanteria Essentials encompasses all essential HR functions, allowing you to concentrate on larger initiatives like strategic development or enhancing employee engagement while it handles the operational details. Built on the robust Microsoft SharePoint platform and recognized as a Microsoft Gold Partner, it ensures top-tier data security. Additionally, visualize your organizational framework, including office locations, cost centers, departments, teams, and job roles, all in one convenient interface for a clearer picture of your workforce. This integration not only enhances productivity but also fosters a more organized approach to HR management.

Description

The AgentOne omnichannel routing engine enhances the allocation of various contacts such as calls, chats, emails, and documents, ensuring they reach the appropriate employee instantly. Sikom Software transforms the complex contact center frameworks within your organization into a unified omnichannel approach. The custom-designed Sikom AgentOne® serves as a vital connection between your workforce and your clientele. Our software handles multitasking effortlessly, streamlining operations. With over two decades of experience, we have been crafting personalized omnichannel contact center solutions suitable for businesses of all scales. Comprehensive tools for management, supervisors, and staff facilitate the oversight and visibility of all components involved. Consequently, our software empowers your employees to maintain focus on what truly matters, while having all essential information readily accessible. This results in enhanced productivity and improved customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Entra ID
Microsoft Exchange
Microsoft Office 2021
Microsoft SharePoint
Okta
Zapier

Integrations

Microsoft Entra ID
Microsoft Exchange
Microsoft Office 2021
Microsoft SharePoint
Okta
Zapier

Pricing Details

$4.5 per employee per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lanteria

Country

United States

Website

www.lanteria.com/solutions/essentials

Vendor Details

Company Name

Sikom Software

Founded

1997

Country

Germany

Website

sikom.de/loesungen/sikom-agentone/

Product Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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