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Description
Sidd, the AI agent developed by Laivly, is tailored to effortlessly blend into contact center workflows, automating tasks, providing real-time assistance to agents, and reducing obstacles for both customers and staff. By improving operational efficiency, accuracy, and overall customer satisfaction, Sidd eliminates the complications often associated with extensive replatforming. This innovative solution uniquely merges technology with contact center operations, easily integrating with existing systems without the need for APIs or coding expertise. Sidd is versatile, functioning across multiple communication channels such as voice, email, chat, SMS, and social media. It offers capabilities like real-time transcription, call summaries, and guidance based on specific topics during conversations, while also capturing valuable insights regarding agent and customer interactions. Furthermore, Sidd is equipped to manage end-to-end interactions independently, yet remains capable of collaborating with human agents whenever necessary, ensuring a fluid customer experience. This level of integration and support not only enhances operational workflows but also empowers agents to focus on delivering exceptional service.
Description
The Teradata Enterprise AgentStack is a comprehensive platform designed for the development, deployment, and management of enterprise-level autonomous AI agents that seamlessly connect to reliable data and analytics, aiding businesses in transitioning from experimentation phases to fully operational agentic AI with robust enterprise control. This platform consolidates diverse functionalities to facilitate the entire agent lifecycle; AgentBuilder streamlines the process of creating intelligent agents through both no-code and pro-code tools that are compatible with Teradata Vantage and various open-source frameworks. Furthermore, the Enterprise MCP provides secure, context-rich access to well-governed enterprise data along with tailored prompts that enhance agent intelligence. Meanwhile, AgentEngine ensures scalable agent execution while maintaining consistent memory and reliability across various hybrid environments. Additionally, AgentOps plays a crucial role in centralizing the monitoring, governance, compliance, auditability, and policy enforcement, ensuring that the agents operate within established parameters, which ultimately leads to increased efficiency and adherence to organizational standards. Collectively, these features empower organizations to harness the full potential of autonomous AI in a controlled and efficient manner.
API Access
Has API
API Access
Has API
Integrations
Model Context Protocol (MCP)
QuerySurge
Teradata VantageCloud
Integrations
Model Context Protocol (MCP)
QuerySurge
Teradata VantageCloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Laivly
Founded
2021
Country
Canada
Website
laivly.com
Vendor Details
Company Name
Teradata
Founded
1979
Country
United States
Website
www.teradata.com/platform/agent-stack
Product Features
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)