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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

LUNA simplifies the organization, management, and preservation of digital assets with ease. It allows for curated collections to be presented to specific audiences, made available to the general public, or shared among colleagues. The software features a comprehensive range of tools that can be utilized across various roles within organizations of any scale, offered either as Software as a Service (SaaS) or for on-premises deployment. Furthermore, LUNA's visually engaging web-based platform serves as an attractive option compared to traditional digital asset management systems that often prioritize metadata management over the actual assets. This approach not only enhances usability but also ensures that the digital assets are showcased in a way that emphasizes their importance.

Description

SparrowDesk is an innovative customer service platform powered by AI, designed to assist businesses in providing quicker, more intelligent, and scalable support solutions. At the heart of the platform is Luna, the AI Agent, which can automatically resolve up to 60% of incoming tickets, ensuring that customers receive immediate assistance around the clock while significantly alleviating the workload of support teams. Additionally, the Luna Copilot operates seamlessly within the inbox, delivering AI-enhanced ticket summaries, intelligent response suggestions, and swift access to knowledge bases to boost both efficiency and precision for agents. SparrowDesk integrates communications from email and live chat into a cohesive workspace, preserving the context of every interaction for a more holistic approach to customer service. Customers are also empowered with self-service portals that feature relevant articles, effectively reducing the overall volume of tickets. Managers benefit from real-time insights through customizable dashboards and reports, allowing them to monitor SLA compliance, agent performance, and emerging patterns in support inquiries. Furthermore, the platform includes a no-code workflow builder that enables teams to automate mundane tasks and standardize procedures without the need for extensive technical expertise, fostering a more agile and responsive customer service environment. Overall, SparrowDesk enhances both the customer experience and the operational efficiency of support teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Delinea Cloud Access Controller

Integrations

Delinea Cloud Access Controller

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$16/seat/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Luna Imaging

Founded

1993

Country

United States

Website

www.lunaimaging.com/software

Vendor Details

Company Name

SparrowDesk

Founded

2017

Country

United States

Website

www.sparrowdesk.com

Product Features

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

LUNA Reviews

LUNA

Universal Audio

Alternatives

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Text Reviews

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Text Inc.