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Description
Contemporary customer service solutions encompass a variety of platforms such as email, chat, inquiry forums, telephone communication, social media, and FAQ sections. Kundo offers a comprehensive suite of tools that integrates all these digital channels into one unified interface, allowing you to maintain a clear overview and exert greater control over customer interactions. We understand that delivering exceptional customer service requires more than simply employing advanced tools; hence, our aim is to support you in every aspect of your customer service journey. To discover our full range of offerings, click here! To maximize your experience with Kundo's products, we assign a dedicated Success Manager who is committed to ensuring your success! This professional will assist you not only in getting started but also in training your entire team, remaining readily available for any questions you may have. Additionally, we collaborate with our partners to offer training sessions focused on optimizing customer interactions through digital channels, enhancing your team's effectiveness even further. Your path to outstanding customer service is just a step away!
Description
Shopmatic is a global eCommerce platform designed to empower individuals and businesses in their online selling endeavors. We stand out as the sole provider that supports the complete online selling ecosystem for our clients. Our services range from helping users create personalized web stores to facilitating their product listings on various marketplaces and social media platforms, while also offering valuable insights into effective online selling strategies. We are dedicated to assisting our customers in navigating all aspects essential for the growth of their enterprises. Our motivation stems from a relentless pursuit of innovation and improvement, which allows us to offer an unparalleled, sophisticated, and seamless business experience right at their fingertips. With strong partnerships with esteemed companies and a team of motivated professionals from diverse backgrounds, Shopmatic is committed to enabling our clients to fulfill their ultimate goal: selling successfully! Moreover, our comprehensive approach ensures that we are always evolving to meet the changing needs of the digital marketplace.
API Access
Has API
API Access
Has API
Integrations
Amazon
Easyship
Google Workspace
Lazada
PayPal
Paytm
Shopee
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$20 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kundo
Country
Sweden
Website
kundo.se
Vendor Details
Company Name
Shopmatic
Country
Singapore
Website
goshopmatic.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Multi-Channel eCommerce
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
