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Description
Access the vital information required to manage your business seamlessly within Salesforce, encompassing all your objects and files, various organizations, SharePoint, Google Drive, databases, legacy applications, OCR, and more. Transform your inquiries into actionable insights through advanced search automation, while individual consumer searches reflect personal habits, organizations prioritize discovering precise answers. Our comprehensive search capabilities encompass all objects and files across different organizations and external data sources, presenting outcomes directly in a record view or workflow format. Recruitment agencies must adapt quickly to remain relevant in a rapidly evolving market; we facilitate the alignment of candidates with job opportunities or the reverse, streamlining workflows and providing timely, pertinent results. Furthermore, we ensure compliance and governance through a real-time monitoring system that continuously scans new data, isolating, purifying, and marking suspicious files for additional manual review, thus enhancing operational efficiency and security. This robust approach not only improves data management but also empowers organizations to make informed decisions swiftly.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Google Drive
Salesforce
Adobe Experience Manager
Apache Solr
Appinium
Discourse
Dropbox
Guru
Jira
Jive
Integrations
Google Drive
Salesforce
Adobe Experience Manager
Apache Solr
Appinium
Discourse
Dropbox
Guru
Jira
Jive
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Basis Technology
Founded
1995
Country
United States
Website
www.basistech.com/konasearch/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery