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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Access the vital information required to manage your business seamlessly within Salesforce, encompassing all your objects and files, various organizations, SharePoint, Google Drive, databases, legacy applications, OCR, and more. Transform your inquiries into actionable insights through advanced search automation, while individual consumer searches reflect personal habits, organizations prioritize discovering precise answers. Our comprehensive search capabilities encompass all objects and files across different organizations and external data sources, presenting outcomes directly in a record view or workflow format. Recruitment agencies must adapt quickly to remain relevant in a rapidly evolving market; we facilitate the alignment of candidates with job opportunities or the reverse, streamlining workflows and providing timely, pertinent results. Furthermore, we ensure compliance and governance through a real-time monitoring system that continuously scans new data, isolating, purifying, and marking suspicious files for additional manual review, thus enhancing operational efficiency and security. This robust approach not only improves data management but also empowers organizations to make informed decisions swiftly.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Drive
Salesforce
Adobe Experience Manager
Apache Solr
Appinium
Discourse
Dropbox
Guru
Jira
Jive
Microsoft SharePoint
Microsoft Teams
MindTouch
Seismic
Slack
Soapbox
Thought Industries
Vidyard
Vimeo
YouTube

Integrations

Google Drive
Salesforce
Adobe Experience Manager
Apache Solr
Appinium
Discourse
Dropbox
Guru
Jira
Jive
Microsoft SharePoint
Microsoft Teams
MindTouch
Seismic
Slack
Soapbox
Thought Industries
Vidyard
Vimeo
YouTube

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Basis Technology

Founded

1995

Country

United States

Website

www.basistech.com/konasearch/

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Alternatives

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