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Description
Kinetiq equips energy companies with essential tools for thriving in an ever-evolving sector. Our established customer management solutions empower retailers to create and oversee distinctive, competitive mixes of pricing, products, and services tailored for the valuable commercial and industrial market. Additionally, our data management and analysis offerings deliver extensive benefits to both energy firms and their clients. Presently, there is a global movement towards deregulating the energy sector, with many developed nations evaluating different deregulation strategies where supply capacities meet or surpass demand. Several have initiated structured approaches towards complete energy market deregulation, while others remain in the planning phase. The ramifications of these shifts in the energy landscape are profound and far-reaching. Retailers operating in a deregulated market must now offer more advanced and adaptable energy solutions to thrive amid fierce competition. As the energy landscape continues to transform, the need for innovation and responsiveness will only intensify.
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
API Access
Has API
API Access
Has API
Integrations
Blackbird.AI
CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau
Integrations
Blackbird.AI
CloudHub
Salesforce
Salesforce Data 360
Slack
Tableau
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$275 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kinetiq
Founded
1999
Country
New Zealand
Website
www.kinetiq.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
