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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Utilize a comprehensive technology stack designed to oversee the delivery of tailored advertisements, track attribution, and analyze performance across various media and eCommerce platforms. Enhance media effectiveness and return on investment (ROI) by ensuring that the appropriate message reaches the intended audience at the optimal moment, while fully understanding each customer's intentions throughout their purchasing journey. Leverage cross-channel analytics and sales attribution through secure data environments. Gather and handle real-time consumer engagement data with proper consent, allowing for personalized messaging across multiple channels to cater to the unique preferences of individual customers. Foster collaboration across the organization to facilitate smooth implementation from global strategies to local execution. Additionally, pinpoint consumers currently in the market and utilize algorithms to match them with the most relevant products, offers, pricing strategies, and content tailored to their needs. This integrated approach not only streamlines marketing efforts but also maximizes engagement and conversion rates.

Description

Customers consistently share their feedback, and with inQuba's user-friendly graphical interface, omni-channel survey creation and management enables them to provide insights at any point in their journey through their chosen channels. Each survey is tailored and contextualized, utilizing a comprehensive view of each customer to ensure relevance. This approach ensures that the right insights reach the appropriate individuals promptly. inQuba also facilitates the categorization of feedback into various channels for distinct audiences, allowing for the escalation of critical concerns based on predefined criteria, such as a low Net Promoter Score or negative sentiments identified in detailed feedback analysis. Teams can collaboratively address issues within established service level agreements while leveraging a built-in workflow, promoting effective resolution. The journeys of your customers reveal valuable insights, so by modeling their experiences with defined steps and service channels, you can effectively connect both structured and unstructured feedback to each phase of their journey, enhancing the overall understanding of customer experiences. Ultimately, this process empowers businesses to adapt and improve their services based on real-time insights.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

DV Publisher Suite

Integrations

DV Publisher Suite

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Jivox

Founded

2007

Country

United States

Website

jivox.com

Vendor Details

Company Name

inQuba

Founded

2010

Country

South Africa

Website

www.inquba.com/products-cx/

Product Features

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives

Usabilla Reviews

Usabilla

SurveyMonkey