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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Improving guest experiences, boosting staff efficiency, enhancing communication, and increasing revenue. A robust and user-friendly integrated suite of web and mobile tools focused on facility maintenance and service automation for hotels, cruise lines, resorts, and various property managers aims to elevate their environments, assets, and overall maintenance while improving guest service standards. IssuTrax™ serves as a versatile issue tracking and maintenance management software solution that fosters productivity, teamwork, and accountability by equipping users with the essential tools and infrastructure necessary for delivering exceptional customer service. By connecting personnel, locations, and resources within a unified system, IssuTrax enables real-time collaboration and establishes a comprehensive framework for creating, monitoring, and managing guest service requests, maintenance activities, safety and environmental concerns, as well as work from external vendors, all seamlessly integrated into one platform. This innovative approach not only streamlines operations but also ensures that every aspect of guest satisfaction is meticulously addressed.

Description

You are responsible for ensuring that the facilities you manage meet the needs of those who live in them. Performo makes it easy to manage work orders, track inventory, forecast future asset costs, and dispatch work orders. Performo makes it easy to assign work orders, track service requests, manage preventative maintenance schedules, etc. to keep your facilities running smoothly. This will help you get your team to the next task faster. All team members can instantly improve productivity, regardless of their job type, location, or device. Based on trade and workload, you can either route work automatically or manually assign jobs. Communicate directly to employees and outside vendors. Clear reporting on historical trends and information will facilitate proactive maintenance decisions. This is just the beginning.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OnboarD Software

Founded

2000

Country

United States

Website

www.onbts.com

Vendor Details

Company Name

Wizard Software Solutions

Founded

1995

Country

United States

Website

www.wizardsoftware.net/performo

Product Features

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base No 
Project Management No 
Recurring Issues Yes 
Scheduling No 
Task Management Yes 

Work Order

Contract Management No 
Customer Database No 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Preventive Maintenance No 
Quotes / Estimates No 
Recurring Appointments Yes 
Routing Yes 
Scheduling Yes 
Task Management Yes 

Product Features

CMMS

Asset Tracking No 
Calibration Management No 
Inventory Control No 
Key & Lock Management No 
Mobile Access No 
Preventive Maintenance No 
Purchasing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Work Order

Contract Management Yes 
Customer Database No 
Dispatch Management No 
Inventory Control Yes 
Job Management No 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments No 
Routing No 
Scheduling Yes 
Task Management No 

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