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Description
Customers dread waiting in line. Research indicates that long waits at the checkout significantly contribute to dissatisfaction among shoppers in retail environments. On the flip side, having minimal wait times—and the anticipation of such—plays a crucial role in fostering customer loyalty and increasing spending. Effective queue management focuses on optimizing the roles of checkout and customer service personnel to enhance both customer satisfaction and business profitability. As competition from online shopping continues to grow, it becomes increasingly essential for physical grocery stores to provide an exceptional in-store experience. Our extensive experience with queue management systems across countless supermarkets globally has demonstrated that minimizing checkout wait times can yield numerous additional benefits for businesses. When shoppers feel assured of a swift and effortless service, they are not only more likely to visit a store initially but are also inclined to spend more time exploring various products. In turn, this boosts overall customer engagement and enhances the likelihood of repeat visits.
Description
Ubamarket® offers retailers a customized white label 'scan and go' mobile application, providing an advanced yet affordable solution that enhances the shopping experience with ease of implementation. Meanwhile, NOMM® delivers a premier 'order, pay, stay or take-away' service for hospitality venues, utilizing our innovative 'magic menu'® solution. Discover the user journey through our demonstration of the Ubamarket white label app designed for Budgens. This groundbreaking omnichannel scan, pay, and go application is currently available in numerous stores throughout the UK and Ireland, with plans for expansion globally. Customers can checkout in mere seconds, eliminating the hassle of waiting in line or unpacking items, as they simply scan a QR code, make their payment, and leave. While shopping, users can scan items and add them to their bag seamlessly as they navigate the store. Additionally, for those with a shopping list, the app conveniently directs them to the location of each item. Once shopping is complete, there’s no requirement to wait in line or unpack bags at the checkout; users can effortlessly complete their transactions by scanning the QR code to interact with a virtual till and pay directly through the app. This innovative approach not only streamlines the checkout process but also enhances overall customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Cohesion
ICONICS' Intelligent Building Software (IBSS)
Synergy eCase
Integrations
Cohesion
ICONICS' Intelligent Building Software (IBSS)
Synergy eCase
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IRISYS
Founded
1996
Country
United Kingdom
Website
www.irisys.net/queue-management
Vendor Details
Company Name
Ubamarket
Country
United Kingdom
Website
ubamarket.com
Product Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue