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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

Instant Reply serves as an advanced AI sales representative for engaging business discussions across platforms like Instagram, WhatsApp Business, and Messenger. This tool leverages a company's frequently asked questions, pricing, and policies to effectively respond to customer inquiries, assess incoming requests, and facilitate follow-up actions along with booking processes. Initially, teams can operate in an approval mode, gradually transitioning to automatically dispatch the types of replies they deem reliable. Additionally, personalized quotes and decisions regarding discounts can be delegated to a human agent while retaining the context of the conversation. The platform's shared inbox consolidates all customer interactions for easier management. Furthermore, an MCP server enables the connection of compatible AI assistants to appropriate inbox and workflow tasks, contingent upon workspace access rights, permissions, and specific plan limitations. Notably, WhatsApp Business is accessible under Growth and Pro plans, with Meta's delivery fees billed separately. Overall, Instant Reply streamlines customer engagement while providing flexibility for businesses to manage their communication effectively.

Description

SMailOS is a web-based platform that consolidates customer interactions and daily business activities into a unified workspace. It allows teams to manage emails and messages from various social channels through a collaborative inbox, where they can assign discussions and access customer histories via integrated contact records, deal tracking, and notes. Additionally, the workspace boasts features for generating quotes, organizing tasks on project boards, and planning social media content, facilitating effective team coordination. With AI functionalities that help draft responses and recommend subsequent actions, users are able to review these drafts prior to dispatching them. SMailOS seamlessly integrates business emails and social media accounts, such as WhatsApp Business, Facebook, Instagram, YouTube, and TikTok; the capabilities for each channel may vary based on the permissions and availability of the respective platforms. Aimed at small businesses and teams that manage customer communications across multiple channels, SMailOS enhances productivity by streamlining various aspects of customer engagement. This integrated approach allows teams to focus on building stronger relationships with their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Microsoft 365 No 
TikTok No 
YouTube No 

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Microsoft 365 Yes 
TikTok Yes 
YouTube Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€29/month
Plans start at €29/month, or €290/year with annual billing. Higher listed plans are €69, €129, and €199/month. A 7-day free trial is offered. Plan limits and included features vary.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Instant Reply

Website

www.instantreply.co

Vendor Details

Company Name

IRSE, računalniška infrastruktura in obdelava podatkov, Rajmond Hočevar

Founded

2026

Country

Slovenia

Website

smailos.com

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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