Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Instant Reply serves as an advanced AI sales representative for engaging business discussions across platforms like Instagram, WhatsApp Business, and Messenger. This tool leverages a company's frequently asked questions, pricing, and policies to effectively respond to customer inquiries, assess incoming requests, and facilitate follow-up actions along with booking processes. Initially, teams can operate in an approval mode, gradually transitioning to automatically dispatch the types of replies they deem reliable. Additionally, personalized quotes and decisions regarding discounts can be delegated to a human agent while retaining the context of the conversation. The platform's shared inbox consolidates all customer interactions for easier management. Furthermore, an MCP server enables the connection of compatible AI assistants to appropriate inbox and workflow tasks, contingent upon workspace access rights, permissions, and specific plan limitations. Notably, WhatsApp Business is accessible under Growth and Pro plans, with Meta's delivery fees billed separately. Overall, Instant Reply streamlines customer engagement while providing flexibility for businesses to manage their communication effectively.
Description
SMailOS is a web-based platform that consolidates customer interactions and daily business activities into a unified workspace. It allows teams to manage emails and messages from various social channels through a collaborative inbox, where they can assign discussions and access customer histories via integrated contact records, deal tracking, and notes. Additionally, the workspace boasts features for generating quotes, organizing tasks on project boards, and planning social media content, facilitating effective team coordination. With AI functionalities that help draft responses and recommend subsequent actions, users are able to review these drafts prior to dispatching them. SMailOS seamlessly integrates business emails and social media accounts, such as WhatsApp Business, Facebook, Instagram, YouTube, and TikTok; the capabilities for each channel may vary based on the permissions and availability of the respective platforms. Aimed at small businesses and teams that manage customer communications across multiple channels, SMailOS enhances productivity by streamlining various aspects of customer engagement. This integrated approach allows teams to focus on building stronger relationships with their clients.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Microsoft 365
No
TikTok
No
YouTube
No
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Microsoft 365
Yes
TikTok
Yes
YouTube
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€29/month
Plans start at €29/month, or €290/year with annual billing. Higher listed plans are €69, €129, and €199/month. A 7-day free trial is offered. Plan limits and included features vary.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Instant Reply
Website
www.instantreply.co
Vendor Details
Company Name
IRSE, računalniška infrastruktura in obdelava podatkov, Rajmond Hočevar
Founded
2026
Country
Slovenia
Website
smailos.com
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No