Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.
Description
VBScript, a programming language bundled with Microsoft Internet Explorer, may not be supported by other browsers, so it is advisable to consult your vendor for compatibility. It is recommended to use VBScript 2.0 or a newer version with Agent, as older versions may function but do not support certain desired features. For those looking to download VBScript 2.0 or to find additional resources, both the Microsoft Downloads site and the Microsoft VBScript site are available. By utilizing VBScript (2.0 or later), one can determine whether Microsoft Agent is properly installed by attempting to create the object and checking its existence. The sample code provided illustrates how to verify the Agent control without initiating an automatic download of the control, ensuring a smoother user experience. Properly implementing this verification step can save time and enhance application efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Advanced Email Parser
No
Altap Salamander
No
CodePal
No
CodeSession
No
EditPlus
No
EmEditor
No
Microsoft Teams
Yes
Overleaf
No
Skype
Yes
Slack
Yes
Integrations
Advanced Email Parser
Yes
Altap Salamander
Yes
CodePal
Yes
CodeSession
Yes
EditPlus
Yes
EmEditor
Yes
Microsoft Teams
No
Overleaf
Yes
Skype
No
Slack
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Instant Technologies
Founded
2002
Country
United States
Website
www.addchime.com/index.html
Vendor Details
Company Name
Microsoft
Website
docs.microsoft.com/en-us/windows/win32/lwef/using-vbscript
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
Yes
Dashboard
Yes
Incident Management
No
Problem Management
No
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes