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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.

Description

VBScript, a programming language bundled with Microsoft Internet Explorer, may not be supported by other browsers, so it is advisable to consult your vendor for compatibility. It is recommended to use VBScript 2.0 or a newer version with Agent, as older versions may function but do not support certain desired features. For those looking to download VBScript 2.0 or to find additional resources, both the Microsoft Downloads site and the Microsoft VBScript site are available. By utilizing VBScript (2.0 or later), one can determine whether Microsoft Agent is properly installed by attempting to create the object and checking its existence. The sample code provided illustrates how to verify the Agent control without initiating an automatic download of the control, ensuring a smoother user experience. Properly implementing this verification step can save time and enhance application efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Advanced Email Parser No 
Altap Salamander No 
CodePal No 
CodeSession No 
EditPlus No 
EmEditor No 
Microsoft Teams Yes 
Overleaf No 
Skype Yes 
Slack Yes 
SlickEdit No 
SmartBear AQTime Pro No 
System Frontier No 
TestComplete No 
Typora No 
UEStudio No 
e-bot7 Yes 
phase 5 No 

Integrations

Advanced Email Parser Yes 
Altap Salamander Yes 
CodePal Yes 
CodeSession Yes 
EditPlus Yes 
EmEditor Yes 
Microsoft Teams No 
Overleaf Yes 
Skype No 
Slack No 
SlickEdit Yes 
SmartBear AQTime Pro Yes 
System Frontier Yes 
TestComplete Yes 
Typora Yes 
UEStudio Yes 
e-bot7 No 
phase 5 Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Instant Technologies

Founded

2002

Country

United States

Website

www.addchime.com/index.html

Vendor Details

Company Name

Microsoft

Website

docs.microsoft.com/en-us/windows/win32/lwef/using-vbscript

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Product Features

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