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Description
Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.
Description
The SkypeTime platform is an online application accompanied by various services that gather and analyze user data connected to corporate systems such as Skype for Business, Exchange, SharePoint, and RDG. Utilizing data extracted from server log files, SkypeTime generates reports detailing user presence at work, external connection activities, and compares these against the employees' scheduled work hours, thereby identifying any discrepancies related to workplace conduct and corporate network security. The primary service collects status updates regarding Skype for Business presence from server logs, while it also retrieves data on access to internal corporate resources from external networks through IIS and ARR server log files, alongside entries from the RDG event log. Additionally, it tracks employee attendance schedules, noting the start and end times of workdays, breaks, instances of tardiness or overtime, as well as periods of vacation, compensatory leave, business trips, sick leave, and remote work arrangements. This comprehensive monitoring ensures compliance with both labor regulations and security protocols within the organization.
API Access
Has API
API Access
Has API
Integrations
Microsoft Teams
Skype
Slack
e-bot7
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$5 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Instant Technologies
Founded
2002
Country
United States
Website
www.addchime.com/index.html
Vendor Details
Company Name
Hardpoint
Founded
2009
Country
Cyprus
Website
skype-time.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Employee Monitoring
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking
