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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Insighting is a sophisticated AI-driven platform that empowers B2B businesses to accelerate revenue growth by converting complex sales and customer data into easy-to-understand, real-time insights and recommendations. By connecting seamlessly to existing data sources, Insighting automatically analyzes customer behavior, sales performance, and inventory fluctuations to reveal critical churn risks and uncover upsell and cross-sell opportunities. Its built-in AI assistant delivers personalized, context-aware suggestions to employees through familiar channels like email, Slack, and WhatsApp, eliminating the need for manual data analysis. The platform’s Revenue Navigator offers an intuitive way to compare different sales periods and pinpoint the key factors driving changes in revenue. Insighting’s user-friendly interface and rapid deployment enable teams to start leveraging actionable insights immediately. The platform is designed to democratize data access across all departments, empowering every employee to contribute to revenue growth. Its advanced analytics help businesses optimize sales strategies and improve customer retention. With Insighting, companies can confidently act on data to drive better results and sustainable growth.

Description

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Apptentive No 
Bazaarvoice No 
Facebook No 
Five9 No 
Heymarket No 
Instagram No 
LivePerson No 
Medallia No 
Oracle Sales No 
Oreka TR No 
Qualtrics Customer Experience No 
Quiq No 
Reddit No 
Salesforce No 
Stella Connect No 
X (Twitter) No 

Integrations

Apptentive Yes 
Bazaarvoice Yes 
Facebook Yes 
Five9 Yes 
Heymarket Yes 
Instagram Yes 
LivePerson Yes 
Medallia Yes 
Oracle Sales Yes 
Oreka TR Yes 
Qualtrics Customer Experience Yes 
Quiq Yes 
Reddit Yes 
Salesforce Yes 
Stella Connect Yes 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Insighting

Founded

2021

Website

www.insighting.io

Vendor Details

Company Name

Topbox, Inc.

Country

United States

Website

topbox.io

Product Features

Revenue Intelligence

Actionable Insights No 
Alerts / Notifications No 
CRM Interactions No 
Call Scoring No 
Conversation Intelligence No 
Dashboard No 
Email/Message Interactions No 
Market Intelligence No 
Phone Call Interactions No 
Pipeline Visibility No 
Sales Coaching No 
Video Call Interactions No 

Sales Enablement

Collaboration No 
Contact Management No 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management No 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

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